Claims Intelligence Insights Analyst

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. The Consultant II is responsible for delivery and support of Business Intelligence (BI) solutions to enable data-based decision making. This role conducts operational data analysis to support strategic direction of Allstate’s Independent agency business, Encompass. **Who is Allstate**: Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise. **Benefits To Joining Allstate** - Flexible Work Arrangements - Employee discounts (15% on auto and property insurance, plus many other products and services) - Good Office program (receive up to 400$ back after purchasing office equipment) - Student Loan Payment Matching Program for Government Student loans - Comprehensive Retirement Savings Program with employer matched contributions - Annual Wellness allowance to support employees with improving health and wellbeing - Personal reflection day - Tuition Reimbursement - Working within the community and giving back **Role Designation**: Hybrid with a requirement to go into our Markham office 1-2 times a month The Claims Intelligence team within Risk & Analytics collaborates primarily with the Claims department, leveraging data and analytics to support strategies and solutions that drive profitable growth. Reporting to Manager, Operational Reporting, you will develop a strong relationship with stakeholders within our Claims team by leveraging a strong understanding of claims processes and data to support our team’s day-to-day needs and requests. **Accountabilities**: **Reporting Ownership and Maintenance** - Manage and refresh existing reports, ensuring accuracy, completeness, and timely delivery while addressing stakeholder inquiries. - Collaborate with data analysts to implement updates, socialize new reports, and incorporate stakeholder feedback. - Identify opportunities to consolidate, automate, and standardize reporting processes. **Stakeholder Reporting Support** - Support the analyst team with dashboard and report generation while maintaining strong stakeholder relationships to identify reporting needs and enhancements. - Develop and refine Key Performance Indicators to align with stakeholder objectives and highlight trends or outliers to aid decision-making. **Data and Process Improvement** - Identify and document gaps between Claims processes, available data, and existing documentation to share with the team. - Ensure data accuracy by regularly reviewing reports, comparing with front-end systems, and collaborating with stakeholders. - Analyze data sets to uncover improvement opportunities and address ad hoc analysis needs, working with data analysts to develop dashboards for recurring requests. **Qualifications**: - Post-Secondary**Education or equivalent working experience - Strong analytical and critical thinking skills - Exceptionally organized, with attention to detail - Strong communication, collaboration and relationship-building skills - Demonstrates working proficiency in extracting and interpreting data - Capability to translate stakeholders' requirements into reporting deliverables - ** Technical Skills** - Extensive experience with Microsoft Suite with an emphasis on Excel and O365 - Experience in the insurance industry, especially with Casualty claims data **Nice to Have**: - Experience with running reports in SAS and SQL - Experience with data visualization tools like Tableau, Power BI - Experience with VBA Macros, Power Query, Tableau Prep Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs. **À propos d’Allstate**: Allstate du Canada, compagnie d’assurance est un chef de file dans le domaine des assurances automobile et habitation; elle offre à ses clients des produits et services de prévention et de protection qui conviennent à toutes les étapes de la vie. Au service des Canadiens depuis 1953, l’entreprise met tout en œuvre pour que non seulement