HomeCare Coordinator

HomeCare Coordinator – Mississauga, ON LifeLabs has been Canada's leading provider of laboratory diagnostic information and digital health connectivity systems for over 50 years. We empower healthier Canadians through accessible, accurate, and innovative diagnostic services. We are committed innovators, operating Canada's first commercial genetics lab and the country's largest online patient portal, with more than 8 million Canadians receiving results online. With over 112 million laboratory tests processed annually, our team of more than 6,000 professionals works together to provide high quality testing and results Canadians can trust. We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you make a meaningful impact on Canadians’ lives every day. Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our commitment to the core values of caring, agility, teamwork, and a customer‑centered approach. We prioritize ongoing diversity, equity and inclusion (DEI) to serve our workforce and communities. These values guide our actions and decisions daily, shaping our team culture. Job Title: HomeCare Coordinator (Mississauga, ON) Status: Full time Schedule: Sunday – Thursday, 6:00 am – 4:00 pm (variable shifts totaling 7.5 hours per day) Additional Requirements: Permanent position supporting MyVisit and B2B services. Number of positions: 1 Start date: ASAP Key Responsibilities Schedule work orders for MLPTs and book according to area, prioritizing order for efficiency and route optimization. Coordinate and review MLPT routes. Develop and maintain effective communication with clients, team members, and support staff, practicing effective listening skills. Ensure effective communication using various modes—e.g., with MLPTs on the road to add on visits, to communicate systems failure/halt in work to internal and external clients. Distribute written/verbal communications to MLPTs as required. Maintain ongoing communication with manager regarding difficulties/trends happening in the field. Receive inbound calls, answer patient or client questions, direct callers for out-of-scope work. Deal with customer service issues and problem solve. Reschedule patients for missed appointments. Update orders and communicate with Ontario Health at Home (LHIN clients) on a daily basis, working with HPG system. Accurate data entry of all service requests into work orders. Prepare and process requisitions/reports. Interpret lab requests for clients and professional services. Put together reports in standard order, working to a deadline. Handle fax requests. Quality Assurance And Regulatory Compliance Perform all duties and responsibilities in accordance with relevant LifeLabs Policies and Procedures. Ensure compliance with external Regulatory Agencies and Licensing requirements. General Communication skills. Computer skills – Word, Excel and internal computer systems. Excellent customer service skills. Effective time management skills. Excellent interpersonal skills. Excellent problem-solving skills. Ability to multitask. Ability to work independently. Understanding of laboratory operation. Skills And Qualifications Minimum Education: High School Diploma or equivalent. Professional Registration: N/A. Benefits Employee group benefits – competitive coverage for employees and families, including extended health care, dental care, and life insurance. Retirement savings plan. Vacation and wellness days. Employee wellness and giving programs – mental, physical, and financial wellness resources, including EAP, financial planning tools, and recognition initiatives. Professional development and membership reimbursement, access to preferred rates and discount programs (including WorkPerks, home and auto insurance, Costco membership, etc.) and optional health‑related benefits. In accordance with LifeLabs’ Accessibility Policy and applicable Accessibility Acts, accommodations are available upon request for candidates throughout the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com. Vaccinations are highly encouraged at LifeLabs. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or per employer‑led vaccination policies. Please confirm if this position requires vaccination or immunization screening. Ready to empower healthier Canadians? Apply today #J-18808-Ljbffr