Bodily Injury, Claims Advisor II

Bodily Injury, Claims Advisor IIWork Location: Edmonton, Alberta, CanadaHours: 35Line Of Business: TD InsurancePay Details: $58,800 - $83,000 CADTD Insurance is part of the TD Bank Group, one of Canada’s largest financial institutions, offering a range of general and life insurance products to more than three million clients. The Bodily Injury Claims Advisor works closely with the Claims Services Team to investigate, negotiate, and resolve bodily injury tort claims in Alberta.ResponsibilitiesInvestigates claims regarding liability, injuries and other accident-related damages promptly and thoroughly by pursuing investigation to logical conclusion.Establishes and maintains adequate case reserves by adhering to the BI reserving protocol and practices.Complies with all established protocols regarding identification, notification and reporting to Major Claims.Complies with all established protocols respecting claims settlement authority.Collects and documents claims-related information in a clear and concise manner while adhering to established protocols to ensure accuracy and quality of information.Establishes and maintains proactive and sound file handling by adhering to established guidelines.Manages both potential indemnity and expense to ensure sound cost management principles and practices.Exercises sound judgment in the evaluation and resolution of complex meritorious claims considering all available information adhering to established guidelines.Makes prompt contact (in person where practical) with all unrepresented claimants and or their respective legal counsel to establish and maintain a relationship of trust and cooperation in order to resolve claims of low to moderate complexity in a timely manner through a fair and proactive process.Manages expectations of claimants throughout the claims process by maintaining regular follow up contact and delivering on commitments made to resolve claims in a timely manner and fair process.Communicates with clients, third party claimants, witnesses, health care professionals, law enforcement personnel and forensic experts with respect to their role, rights and responsibilities in the claim process in order to establish and maintain their cooperation and / or collaboration.Builds trust and business relationships with Plaintiff Counsel to resolve claims files in a timely manner through a fair, reasonable and professional manner through good communication.Proactively manages and collaborates with Defence Counsel in partnership around all established claims handling and best practices.Completes all required reports and all notepad entries in a timely manner.Generally works in an office environment; some travel is expected to attend various out of office meetings such as mediations, JDRs or other meetings.Driving and travel as required, may include occasional or frequent overnight travel and/or travel to other locations.QualificationsMinimum of 2-3 years of insurance adjusting experience, preference given to those with Alberta or Bodily Injury experience.Strong understanding of the insurance industry and related legal environment.Ability to prioritize and complete all claims handling activities around the availability and accessibility of clients, claimants, witnesses, healthcare professionals, law enforcement personnel and forensic experts as required.Superior interpersonal and communication skills.Strong client service orientation.Excellent organization and time management skills.Effective analytical skills and detail oriented.Strong negotiation skills.Ability to adapt effectively to a changing environment.Capability to work independently with minimal supervision.Preference for candidates pursuing or holding a CIP designation or other relevant continuing education.Seniority level: Mid-Senior levelEmployment type: Full-timeJob function: Finance and SalesIndustries: BankingOur Total Rewards package includes a competitive base salary, variable compensation, health and wellness benefits, retirement savings plans, paid time off, and additional perks such as banking discounts and career development opportunities. We are committed to fostering an inclusive, accessible environment and providing training and onboarding to support your success in this role. #J-18808-Ljbffr