Intake Senior Specialist, Conference Centre

Intake Senior Specialist, Conference Centre Join to apply for the Intake Senior Specialist, Conference Centre role at CIBC. We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and ambitions, empowering you to make a meaningful impact. To learn more about CIBC, please visit CIBC.com. What You’ll Be Doing Event Request Intake Management – Manage the intake process for all booking requests, collaborating with the vendor partner to ensure seamless intake and scheduling. Ensure all intake forms are reviewed and processed promptly, confirming availability and requirements as required. Facilitate communication for booking confirmations, changes, and resolutions to stakeholders. Provide actionable insights to enhance the intake process. Calendar Management – Maintain and update the Conference Centre’s master calendar, ensuring accurate scheduling and avoidance of conflicts. Proactively identify potential booking conflicts during the intake process. Lead assessment of space conflicts with urgency and prioritize based on business impact. Engage with requestors to clarify requirements, flexibility, and alternative options. Escalate unresolved conflicts to the Conference Centre Senior Manager. Booking Data Management, Reporting & Analysis – Ensure accurate entry and maintenance of booking data in the event management system (EMS). Track key metrics related to bookings, cancellations, space utilization, and intake requests. Generate regular and ad‑hoc reports, providing data‑driven insights to optimize space and resource usage. Conference Centre Mailbox Coverage – Monitor the mailbox and respond to inquiries in a timely, professional manner, adhering to established response protocols. Maintain accurate records of email correspondence and actions taken. Provide courteous and informative responses and address routine questions regarding conference services, bookings, and policies. Who You Are Strong organizational skills, attention to detail, and the ability to multi‑task. Excellent organization and administrative skills, including proficiency with Microsoft Teams, Word, PowerPoint, Excel, Outlook. Highly self‑motivated – capable of operating independently with minimal direction. Strong communicator with effective interpersonal skills; able to interact with a wide range of individuals at different levels. Quick judgment and prompt action; respond effectively to urgent situations and time‑sensitive matters. Good business and analytical knowledge – able to apply analytical thinking to understand CIBC, organizational structure, and partner relationships. Undergraduate certificate or degree and/or 5+ years relevant work experience. Ability to influence through relationships and networks. Proficient in collaboration and able to work directly with all levels of management. Values matter to you – bring your real self to work and live our values of trust, teamwork, and accountability. What CIBC Offers A competitive compensation package, banking benefits, wellbeing support, and additional offers such as employee and family assistance programs and MomentMakers, our points‑based recognition program. Access to spaces and technological toolkit that make it simple to bring together great minds to create innovative solutions for our clients. Subject to program terms and conditions. What You Need To Know CIBC is committed to creating an inclusive environment where all team members and clients feel they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com. CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You must be legally eligible to work at the specified location(s). Where applicable, you must have a valid work or study permit. You may be asked to complete an attribute‑based assessment or other skills tests (e.g., simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process to get to know you and give you the opportunity to learn more about us. Expected End Date: 2027-05-28 Job Location: Toronto‑81 Bay, 21st Floor Employment Type: Temporary (Fixed Term) Weekly Hours: 37.5 Skills: Calendar Management, Communication, Conflict Resolution, Critical Thinking, Hospitality Logistics, Intake Coordination, Logistics Optimization, Relationship Management, Teamwork Seniority level: Mid‑Senior level Job function: Other Industry: Banking #J-18808-Ljbffr