Regional Account Manager

Join to apply for the Regional Account Manager role at iQ Offices. Why Join iQ? We’re a Winning Team Driven By Collaboration, Innovation, And Success. At IQ Offices, We Believe In Working Hard, Having Fun, And Celebrating The Journey Together. Here’s How We Support Our Team Comprehensive Benefits: Protect yourself with a benefits package that covers health and medical expenses. Health Spending Account: Cover health and wellness expenses beyond traditional benefits. Employee and Family Assistance Program: Access confidential support for personal, financial, and mental health challenges. Flexible Paid Time Off: Enjoy the freedom to take time off as needed with our flexible paid time off policy. Professional Development Funds and Resources: Advance your career with funds and resources for professional development opportunities. Perks: Savour complimentary tea, coffee, and snacks in our stylish spaces. Vibrant Team Culture: Collaborate with bright, talented colleagues who inspire and motivate. Job Overview Reporting to the Director, Sales & Marketing and working closely with the Director, Business Development, the Regional Account Manager (RAM) - Montreal & Ottawa is responsible for driving revenue growth and retention across iQ Offices’ Montreal and Ottawa portfolios. This role combines full-cycle sales, broker relationship management, and member retention strategies to meet annual occupancy goals. The RAM will actively manage inbound leads, maintain a strong pipeline, convert prospects into members, and foster long‑term relationships with brokers and existing members. Success in this role requires a proactive, relationship-driven professional with strong sales acumen, organizational excellence, and a customer-first mindset. You will also work closely with the Sales Administrator to ensure efficiency in lead management, CRM hygiene, and sales operations. This role requires regular weekday on-site presence at iQ Offices, which may include being on-site up to 5 days per week to engage directly with prospects, brokers, and members. The ideal candidate will be based in either Montreal or Ottawa. Key Responsibilities Sales & Pipeline Management Manage the full sales cycle, from qualifying leads to closing deals, including deal negotiation and proposing unique closing strategies, ensuring strong conversion rates. Maintain an active, accurate pipeline across all deal types, leveraging HubSpot for real-time updates. Participate in outbound prospecting, broker outreach, networking, and regional initiatives to generate new opportunities. Relationship Management Cultivate strong relationships with brokers, activating new partnerships and participating in presentations and initiatives. Conduct tours for prospective members and ensure a seamless onboarding process in collaboration with the Community team. Build ongoing relationships with members to support retention, renewals, and upselling. Work closely with colleagues across regions to share strategies and align on revenue goals. Collaboration & Administration Partner with the Director of Business Development on broker engagement and market opportunities. Work with Community teams to ensure a smooth handoff for onboarding and account management. Prepare agreements and manage all contract processes, including billing handoffs and availability tracking. Collaborate with the Sales Administrator to ensure CRM data accuracy, timely follow-up on leads, and smooth processing of agreements. Contribute to sales strategy, team resources, and continuous improvement initiatives. Attend weekly meetings to review pipeline progress, share updates, and identify opportunities. Skills & Qualifications Bilingual proficiency (English and French) is required. Minimum 2+ years of B2B sales, account management, or business development experience, with a proven track record of meeting or exceeding targets. Experience in coworking, commercial real estate, or related industries is an asset. Strong relationship-building skills with clients, brokers, and internal teams. Customer-centric mindset with a focus on service and retention. Excellent communication and presentation skills, both written and verbal. Highly organized with strong time management and multitasking abilities. Proficient in CRM systems (HubSpot is an asset), Microsoft Office, and document management platforms (e.g., PandaDoc). Occasional travel required within and outside your assigned regions, based on business needs. Performance Metrics & Success Success will be measured by your ability to achieve regional revenue occupancy targets, contribute to company-wide growth, and maintain strong member and broker relationships. Performance outcomes directly influence annual discretionary bonus awards. About IQ Offices At iQ, we create inspiring workplaces that empower our Members to thrive. With flexible terms, stunning interiors, and top-tier service, we’ve grown from a single location in 2012 to become Canada’s largest Canadian-owned coworking provider. Our prime downtown locations make it easy for teams to focus on what matters most—their success. Our Core Values CARE – We choose authenticity, empathy, and respect in every interaction. CURIOSITY – We explore, learn, and improve to shape what’s next. IMPACT – We are obsessed with curating experiences that leave a lasting impression. OWNERSHIP – We take pride in our work, own our outcomes, and pursue excellence daily. Join a Diverse & Inclusive Community We’re proud to be an equal-opportunity employer committed to fostering diversity and inclusion. You will receive consideration for employment regardless of race, religion, gender, gender identity or expression, sexual orientation, ethnicity, creed, disability, or age. Accessible Recruitment We are dedicated to providing accommodations throughout the recruitment process to ensure accessibility for everyone. If you require accommodations, please contact hr@iqoffices.com. Ready to Apply? If you’re ready to take your career to the next level, we’d love to hear from you Submit your resume and show us why you’re a great fit for the iQ team. We aim to circle back to all applicants, no matter the decision, and thank you for your interest in joining iQ Offices. #J-18808-Ljbffr