Remote: Genesys Cloud CX Monitoring Specialist

A global IT services and consulting company is seeking a Call Team Monitoring Specialist to monitor and analyze contact center performance using the Genesys Cloud CX platform. This role requires proven experience in performance monitoring and strong communication skills to deliver actionable insights. Join a dynamic team committed to operational excellence...

A global IT services and consulting company is seeking a Call Team Monitoring Specialist to monitor and analyze contact center performance using the Genesys Cloud CX platform. This role requires proven experience in performance monitoring and strong communication skills to deliver actionable insights. Join a dynamic team committed to operational excellence...

Company Description Who we are Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of...

Company Description Who we are Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of...

Company Description Who we are Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of...

Company Description Who we areMiratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology,...

A global IT services company based in Toronto is looking for an Entry-level Genesys Cloud CX Integration Engineer. This role involves designing and implementing integrations between Genesys Cloud CX and CRM systems like Salesforce and Microsoft Dynamics 365. Candidates should have experience with REST APIs and a good understanding of customer engagement...

A global IT services company based in Toronto is looking for an Entry-level Genesys Cloud CX Integration Engineer. This role involves designing and implementing integrations between Genesys Cloud CX and CRM systems like Salesforce and Microsoft Dynamics 365. Candidates should have experience with REST APIs and a good understanding of customer engagement...

Job DescriptionThe Senior Genesys Cloud CX Business Analyst will play a key role in a large Genesys Cloud CX environment, serving multiple clients and business units within a large enterprise. This is a technically-oriented role requiring a deep understanding of Genesys Architect and Genesys Cloud CX. The specialist will act as both business analyst and...

Job DescriptionThe Senior Genesys Cloud CX Functional Analyst will play a key role in designing, configuring, and optimizing customer interaction solutions within a large, multi-client enterprise environment. This is a hands-on functional and partially technical role that requires deep knowledge of Genesys Cloud CX, including Genesys Architect, routing,...