Content Operations Specialist

Join to apply for the Content Operations Specialist role at Lightspeed Commerce Lightspeed’s Customer Content team is looking for a Content Operations Specialist in Montreal to optimize data‑driven processes, automate tools, and assist with building effective customer‑facing content for the Retail Help Centers and self‑service portals.What You’ll Be Doing Analyze complex data sets from multiple analytics tools, prepare highly automated reports, and build and optimize dashboards for content performance tracking. Identify opportunities to improve content effectiveness and relevance, share actionable insights with the team, and create collaborative tasks. Proactively research assigned tasks, uncover and extract relevant information from resources and demo environments, and collaborate cross‑functionally as a technical writing team ambassador. Makes data‑driven decisions in fast‑paced environments, clarifying expectations and balancing priorities to execute high‑quality work on multiple projects under deadlines. Demonstrate expert knowledge of content and project management systems, analytics, automation, and other team tools; investigate new features and proactively share knowledge to continuously improve projects and processes. Effectively transform complex technical concepts into accessible, customer‑centric content that aligns with business objectives. Consistently apply the style guide, best practices, and established processes to effectively write, edit, format screenshots, modify HTML, upload, publish, and localize high‑quality content in the CMS. Regularly review content for optimization opportunities, errors, and outdated elements; actively participate in peer review and provide constructive feedback. Communicate asynchronously/synchronously across time zones and mediums; transform data into actionable insights and compelling stories to improve data literacy. What You Need To Bring Exceptional written and verbal English language skills. 2+ years of experience in a technical writing, content analyst, or similar role. Experience writing technical content, monitoring performance, telling data stories, and applying actionable insights. Experience with analytics and reporting (e.g., Google Analytics), automation (e.g., Zapier), project management (e.g., Monday.com, Asana), and knowledge/content management tools (e.g., Zendesk Guide, WordPress). Basic HTML coding knowledge. Proven ability to prioritize, self‑manage, and execute across multiple projects simultaneously. Fluency in English is required for this position. What will help you succeed in this role? Customer‑centric thinker who learns complex concepts quickly and explains them simply for each market. Strong collaborator who communicates effectively asynchronously and synchronously, building lasting partnerships with global teams. Innovative, resourceful, data‑driven decision‑maker and creative problem solver. Organized, reliable, and flexible, with an ability to multitask in a fast‑paced tech environment. Curious and driven with a passion for learning and a continuous improvement mindset. What’s in it for you? Flexible hybrid environment: 3 days per week in office. Career growth in a company that creates new jobs every day. Work in a team large enough for impact but lean enough to make a real difference. Lightspeed RSU program. Unlimited paid time off policy. Flexible working policy. Health insurance and wellness benefits. Possibility for transit fees to be covered. Paid leave assistance for new parents. LinkedIn Learning and volunteer day. We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role… hit the ‘Apply’ button and give it a try Lightspeed is a proud equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available on request. #J-18808-Ljbffr