Senior Systems Analyst

Join to apply for the Senior Systems Analyst - Tier 3 support (SaaS Ops/Tech Ops/Infrastructure Ops) role at OpenText OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. We partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. Your Impact You already have a solid background in cloud infrastructure and administration, customer support and customer implementations, and would now like to progress your skills in the areas of enterprise content management. The team is very collaborative, fast‑paced, and there are numerous projects in progress at any one time. What The Role Offers Providing Tier 3 support for customer requests and escalations. Designing, implementing, and managing the OpenText SaaS Platform services operation in the cloud (AWS ECS, GCP) environments. Ensuring cloud‑based architectures meet availability and recoverability requirements. Implementing and maintaining monitoring, auditing, and alerting capabilities to achieve full visibility on lab and production environments. Improving architecture of the maintained solution to optimize costs and make it more fault‑tolerant. Performing regular maintenance activities, including security assessment and patching, system clean‑up and support activities. Responding to incidents, handling outages, providing resolution and root‑cause analysis, including post‑mortem description, protocol of the resolution and further mitigation/prevention actions. Maintaining assigned services to meet service KPIs. Setting a great example and encouraging others to espouse the culture and values of the company to other internal teams and the general public. Writing technical docs or implementation proposals, mentoring and improving the overall performance of the service. Developing and maintaining an in‑depth understanding of the applications, systems and databases architecture. What You Need To Succeed Appropriate IT related degree or relevant experience. 3+ years of experience as SaaS Ops/Tech Ops/Infrastructure Ops/DevOps/SRE/System Administrator/Professional services in IT. Experience with monitoring tools. Linux troubleshooting skills. Good knowledge in SQL queries. Familiar with IT service management best practices. Experience with support ticketing system. What Catches Our Eye AWS or GCP certification. ITIL certification. Experience in administration: AWS Lambda, Fargate, Docker, Kubernetes. Experience with GitLab, Jenkins, CI/CD, infrastructure as code. Experience with AWS or GCP and bare‑bone servers. Experience with Jenkins. Experience in automation development and configuration management. Knowledge about principles of CI/CD. You have been working on projects with Python, Node.js, GoLang. Personal Skills And Qualities You possess good communication skills and logical thinking. You are able to work as a part of a global team. You are motivating and guiding your colleagues toward success. You are humble and proactive team player. You are fluent in English. Inclusive Workforce Commitment OpenText’s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides directions on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText’s vibrant workplace. #J-18808-Ljbffr