Junior IT Help Desk Analyst
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Support Microsoft technologies for Calgary users as a Junior IT Help Desk Analyst, applying Windows administration and troubleshooting skills daily.
This junior support position serves internal users within a mid-sized Calgary business. You will provide first-level and intermediate support across Windows environments, Office 365, Teams, and proprietary applications. The work emphasizes initiative, adaptability, communication, and collaboration while learning from experienced support professionals.
Key Responsibilities:
- Serve as first contact through phone, Teams, and ticketing
- Provide first-level proprietary application triage and support
- Handle intermediate desktop support scenarios
- Maintain application and operating system updates
- Deploy printers, desk stations, and network cabling
Requirements:
- One to two years first or second-level IT support
- One to two years Windows administration or support experience
- IT-focused diploma or degree
- Strong interpersonal, communication, and problem-solving skills
- Initiative, adaptability, organization, and attention to detail
Build hands-on experience supporting Windows, Office 365, and internal users while developing practical help desk and troubleshooting expertise.
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