Manager, Insurance
2 weeks ago
Job Description : Manager, Insurance & Risk Management
Our client is looking for a seasoned insurance professional that's ready to lead their Insurance & Risk Management department. The client is a diversified financial services enterprise specializing in insurance and risk management solutions. With a seasoned team of professionals, they offer comprehensive expertise in various insurance products, including life, property, casualty, and liability insurance. The company is known for its strategic approach to managing risk, ensuring compliance with regulatory standards, and maximizing financial outcomes for clients.
Job Summary
As a direct report to the Vice President of Insurance & Risk Management Services, the incumbent plays a pivotal role in overseeing the development, implementation, and execution of all commercial property and casualty (P&C) insurance products. They collaborate with the team to devise and execute short and long-term strategies for the department.
The department's responsibilities encompass underwriting, sales, and service of commercial lines of property & casualty insurance to both new and established clients. Additionally, it spearheads the creation, implementation, and upkeep of a unified communications, marketing, and branding strategy across the organization and its various business lines to optimize sales opportunities.
Job Responsibilities
Member Service
Delivers strategic and tactical, direct Member touchpoints, to ensure insurance product service and positive Member experience
Manages customer expectations and satisfaction with insurance solutions
Dedication to the continual development of understanding for exposures and business processes presented by Members
Underwriting
Drives insurance policy management/issuance activities including, but not limited to, pre-renewal, policy issuance, endorsements, certificates and new business quotations
Provides management for Reciprocal insurance products such as Comprehensive General Liability, Fleet Vehicle, Property, Directors & Officers as well as Crime, Excess, Credit and any other insurance programs outside the purview of Reciprocal products
Provides counsel to Members on underwriting and risk management matters
Develops strategies and tools to validate underwriting/rating information
Risk Management
Arranges and/or conducts risk management seminars for Subscribers
Provides risk management analytic functions including but not limited to identification of trends/frequency and recommended actions to reduce loss exposure, loss frequency and severity
Manages customer expectations and satisfaction regarding risk management process
Responsible to build strong relationships with aligned Business Units and partners to facilitate the identification and proper management of risks for clients
Identify and research emerging risks, reporting issues and provide support in developing appropriate risk-based coverage for clients
Drafts client-facing risk management resources/communications
Other duties as assigned.
Business Development and Sales
Development of growth and retention plans, pertaining to all business units, particularly enabled by technology tools and traditional channels
Responsible for direct client relationship building activities and execution on tactics in support of sales with prospects
Skills, Knowledge, Experience Required:
Post-secondary diploma in business administration, risk management or a relevant discipline
Certified Insurance Professional (CIP) designation; Certified Risk Management (CRM) designation an asset; RIBO license is an asset
10+ years Commercial Lines underwriting experience with a strong emphasis on complex CGL and Property exposures, knowledge of the electricity industry an asset
Direct knowledge of commercial property/casualty products such as CGL, D&O, Property, Boiler & Machinery, Crime, Fleet Automobile, Cyber
Broad knowledge of all classes of insurance & underwriting issues
Advanced consultative skills with the ability to build collaborative relationships within all levels of an organization
Strong written and oral communication skills including the ability to create organized and articulate summaries of risk assessments/points of view that are easily understood by stakeholders/recipients
Strong detail orientation with ability to research, compile, and report on data
Strong presentation, negotiation, facilitation skills
Excellent time management and organizational skills
Motivated, high energy team player
Strong computer skills (Microsoft Office Suite)
Working Conditions
Professional office environment
Travel within Ontario required
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