Manager, Infrastructure, Data and DevOps

Come Build a Better Financial Future for all Canadians 

At Neo, we’re building a more rewarding financial experience for all Canadians.  

Life at a rapidly expanding tech startup is demanding, exhilarating, and not for everyone.

From world-class creative minds to brilliant engineers, it's high-performing people that make Neo a workplace with passion and purpose.

Since being founded in 2019, Neo has built incredible traction and is one of the fastest growing fintechs in Canada. 

• LinkedIn’s Top Startup in Canada for 2022 and 2023
• Top-ranked mobile apps and credit cards
• Canada’s top-rated credit card
• Team of 700+ people
• 1M+ customers in 3 years 
• 11K+ retail partners
  

High Performance at Neo

We recruit, hire, and build our company culture around these attributes:

Teamwork: We trust, respect, encourage, and show up for each other — through good times and hard. We’re on this mission not just for ourselves, but also for the people we work with — and ultimately, for our customers.

Ownership: We all have a stake in Neo’s success — so we go out of our way to do what needs to get done. We hold ourselves accountable to deliver on our commitments — to our customers, to our partners, and to our team. When we fall short, we find a way to do better in the future.

Professional Integrity: We’re asking millions of Canadians to trust us with their hard-earned money — so we hold ourselves (and each other) to the highest standards of integrity.

The Role

Neo Financial is looking for a full-time Manager, Infrastructure and Devops to lead this mission critical team.  Although knowledge and experience with cloud-based Infrastructure is required to help guide our strategy, this is first and foremost a people-centric management role where you will spend your time on people-first activities.  

Rather than telling the team what to do (even if you know the best answer) you’ll ensure you’re engaging your team of engineers to participate, own problems, come up with, share and discuss their own solutions. You’ll be empowered to help shape the future culture of Neo’s infrastructure department.

What you'll be doing:

Coaching - Help Neo’s infrastructure team grow and flourish by installing and improving collaborative, team-based practices and a more communicative approach to work.  You’re here to build the culture: increase engagement, grow interpersonal trust, improve processes, and ensure our day-to-day includes learning and mentorship opportunities.  To get there you’ll need to be an expert in change management, boosting communication, and personal coaching.  

Motivating - You will inspire teams through sharing exciting team milestones, setting ambitious expectations, celebrating wins, reflecting on setbacks, and helping to explain and navigate the priorities of a fast moving company.  Ensure each person finds meaning and connection in what they do by connecting their personal goals with company objectives and even taking satisfaction in helping and growing one another.  Above all you will foster a social environment where it’s “all for one, one for all”.  

Iterating - You are a change agent that will continue to evolve and mature our processes, best practices, patterns, and how we work.  In addition to coaching your team to perform, you’ll help guide the team with input into Infrastructure strategy, roadmaps, and schedule, and create an approach that balances fast delivery with quality, stability, efficiency, and personal growth. 

Who we are looking for

• Seasoned cloud infrastructure engineers or architects that also have some experience managing and leading teams - looking to focus on strategic and management-focused responsibilities.  You find you delight more in process improvements than code or architecture improvements.
• Confident, outspoken leaders who are not afraid to get everyone engaged, who take initiative and continuously initiate discussions to improve the team, who can plan concise communications, effortlessly do public speaking, and even provide honest feedback at all times.
• Team growers who have experience growing teams through helping with recruiting, community engagement, interviewing, hiring, and training of the team.
• Achievers who aren’t happy with an average team or keeping things status quo, and who genuinely want to build the best infrastructure team in Canada
• Key players in startups or fast-growth companies. You know what it’s like to work in a truly fast-moving startup environment and you’re brave enough to do it again

Experience Needed

• 10+ years in hands-on technology roles, mostly building or maintaining cloud infrastructure or IT systems in AWS, Azure, GCP or similar.   1+ years in team leadership or management. 
• Ability to help translate business goals into infrastructure projects, and to curate and manage a strategic roadmap and delivery schedule, leveraging project-management experience as needed. 
• Expertise on the architecture and concepts behind large-scale distributed systems for high availability and robust data in the cloud.
• Understanding of security, compliance, auditing, reporting and testing when it comes to cloud-based infrastructure. 
• Understanding of how to track, forecast, and manage bottom line costs and work within budgets, but also create ROI analysis for new initiatives. 
• Demonstrable love of in-person activities, group-based work, pairing together with others, giving presentations, running interactive educational sessions, taking great notes, running effective team meetings, etc.
• Great understanding of state of the art software development processes, how teams scale, and the difference between how average and top engineering teams work day-to-day.
• Experience with interviewing and hiring, from entry level positions up to the most senior engineers - beyond just technical interviews.  
• Consulting or teaching experience is a nice-to-have.
• Strong references who will endorse your ability to lead, communicate, build trust, and engage with the people on your team. 

Working at Neo

Joining Neo means betting on yourself and discovering your full potential. As individuals and as a team, we continually challenge ourselves and each other to do our best work. We’re making change happen at a rapid pace — providing endless opportunities to sharpen your skills, expand your knowledge, and find new solutions to complex problems. That means rapid career progression and constant learning opportunities. 

The people who thrive at Neo are resourceful, relentless, and want to win. We hold ourselves to high standards, because we’re on a mission that matters — to transform financial services for the better. If that’s what you’re looking for, read on.

We trust, respect, and show up for each other. That means truthful conversations, frequent feedback, and working with people who push you to be your best. We’re evolving quickly as an organization, we work together in person, and the pace of progress isn’t for everyone. That’s why we’re looking for change-makers who love a challenge — who would rather blaze a trail through uncertainty than travel a well-paved road.

Our team members earn meaningful equity in the company through stock options — so Neo’s growth benefits everyone who helps make it happen. That also means taking on more responsibility than you may have had at your last job. We don’t get hung up on job titles or hierarchy — we’re focused on doing what it takes to accomplish our mission.

Check out these videos from our employees to learn more about Working at Neo.

Apply with Us 

We believe in equal opportunity, and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.