Branch Operations Manager

Job Description RBC Dominion Securities is currently seeking a licensed Branch Operations Manager to assist in the daily operations of the Québec, Chicoutimi, and Saint-Georges branches. You will fulfil a leadership role by providing operational and administrative support to the Branch Director and to the advisory teams. In addition to managing client account activities and ensuring compliance standards are met, you will also supervise branch staff, liaise with internal departments, provide software and process‑related training, and manage the branch facilities and equipment. What will you do? Implement Branch Director's directives and ensure the branches are efficiently and effectively managed Manage the daily administrative operations of the branches, including the approval of all incoming and outgoing daily transactions Assist with training new branch support staff and coordinate ongoing training initiatives for existing branch staff Ensure compliance and internal control requirements are met Verify and approve all outgoing assets, cheques, and bank wires Verify and action all requests submitted by sales support staff through the internal workflow business application system Verify documentation and approve account openings What do you need to succeed? Must‑have Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs Completion of the Canadian Securities Course (CSC) and the Conduct and Practices Handbook Course (CPH), preferably already approved by CIRO Meticulous attention to detail and strong organizational skills Ability to work efficiently, multi‑task, and maintain professionalism in high‑pressure environments Knowledge of the firm’s operations, policies, and procedures regarding client accounts, including internal controls What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program, including bonuses, flexible benefits, and competitive compensation Work in a dynamic, collaborative, progressive, and high‑performing team Opportunities to do challenging work High level of autonomy Additional Job Details Address: 2828 BOUL LAURIER:QUÉBEC City: Québec Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2025-12-09 Application Deadline: 2026-01-12 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well‑being of our clients and communities at jobs.rbc.com. #J-18808-Ljbffr