Solution Engineer, Amazon Connect

Join to apply for the Solution Engineer, Amazon Connect role at NeuraFlash NeuraFlash is redefining the future of business through AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce, and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in a rapidly evolving digital landscape with cutting‑edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta before launch. After launch, we earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. As a member of our Solution Engineering team, you will be heavily involved in the pre‑sales process for a variety of cutting‑edge technology projects primarily with Amazon Connect, and more Working closely with and reporting to our VP of Solutions Engineering, you will demonstrate and create value for NeuraFlash services and products for Salesforce, build technical credibility in compelling demonstrations, and create accurate and competitive proposals for projects. Responsibilities Demonstrate Amazon, Salesforce, and NeuraFlash products/assets to customers Lead discovery sessions, presentations, and workshops with prospects and customers Gather requirements for large‑scale Amazon Connect and transformation projects Create compelling demos and deliver to customers and prospects, showcasing the power of the Amazon and Salesforce platform and the value of NeuraFlash as a Consulting Partner Create and modify Proposals SOWs and respond to RFPs working alongside the NeuraFlash delivery team Maintain and update lead management, pipeline & forecasting in Salesforce Liaise between the sales and technical teams to improve efficiency in customer sales responses and product improvements Learn about Salesforce, Einstein, and our AI products and provide recommendations to customers and internal teams on leveraging Salesforce and AI to meet specific business needs Collaborate closely with delivery on project scope & estimates and execute our pre‑sales process to the highest degree Provide customer feedback and solutions to product management to continue to advance our portfolio of AppExchange products Continuously ensure the highest possible level of customer experience Drive innovation in the areas of Amazon and Salesforce capabilities and AI in full partnership with NeuraFlash’s Amazon Connect and AI teams Required Qualifications 2‑3 years of experience selling CRM solutions/services—preferably within Amazon Connect 2‑3 years in a customer‑facing role with pre‑Sales/Solution Engineering experience B.S. in Computer Science, Mathematics, Engineering, or equivalent experience Preferred Skills 2‑3 years in a consulting role Expert understanding of contact center telephony solutions Solid understanding of the Salesforce Service Cloud platform & architecture Strong customer‑facing skills Attention to detail with great communication skills Team player and passion to succeed and drive the company forward Curiosity and quick learning in the AI space Strong interest in learning rapidly in the AI space Benefits & Culture Remote & In‑Person: Employees work from our HQ in Massachusetts, regional hubs, or remotely—all supported by a culture of trust and flexibility. Travel: Up to 25% travel commitment for certain roles. Flexibility: Work around life’s demands—no 9‑5 rigidity; we value results. Collaboration: Transparent communication, town halls, and company meetings to gather feedback. Celebrate Often: Quarterly events, team outings, and light‑hearted celebrations. Location: NeuraFlash may provide flexibility for remote work or in‑office locations within the United States, Alberta, British Columbia, Ontario, India, or Colombia, based on employee preference. #J-18808-Ljbffr