Solution Engineer, Amazon Connect

Solution Engineer, Amazon Connect Join to apply for the Solution Engineer, Amazon Connect role at NeuraFlash At NeuraFlash, part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce, and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever‑evolving digital landscape with cutting‑edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash has been selected as the only partner for the private beta prior to launch. Post‑launch, we earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, part of Accenture journey and help shape the next wave of AI‑powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI‑powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash is the place for you. As a member of our Solution Engineering team, you'll be heavily involved in the pre‑sales process for a variety of cutting‑edge technology projects primarily with Amazon Connect, and more. Working closely with and reporting to our VP of Solutions Engineering, you will demonstrate and create value for NeuraFlash services and products for Salesforce, build technical credibility in compelling demonstrations, and create accurate and competitive proposals for projects. As a Solution Engineer, you'll contribute to our product development efforts and Einstein Product Portfolio through field feedback to our Product Managers. YOU'LL HAVE THE OPPORTUNITY TO: Demonstrate Amazon, Salesforce, and NeuraFlash's products/assets to customers Lead discovery sessions, presentations, and workshops with prospects and customers Gather requirements for large‑scale Amazon Connect and transformation projects Create compelling demos and deliver to customers and prospects, showcasing the power of the Amazon and Salesforce platform and the value of NeuraFlash as a Consulting Partner Create and modify Proposals SOWs and respond to RFPs, working alongside the delivery team Help maintain and update lead management, pipeline & forecasting in Salesforce Serve as liaison between sales and the technical team to improve efficiency in customer sales responses and product improvements Learn about Salesforce, Einstein, and our AI products and provide recommendations to customers and internal teams on leveraging Salesforce and AI to meet specific business needs Collaborate closely with delivery on project scope & estimates and execute our pre‑sales process to the highest degree Provide customer feedback and solutions to product management to continue to advance our portfolio of AppExchange products Continuously ensure the highest possible level of customer experience Drive innovation in the areas of Amazon and Salesforce capabilities and AI in full partnership with NeuraFlash's Amazon Connect and AI teams REQUIRED QUALIFICATIONS: 2–3 years experience selling CRM solutions/services—preferably within Amazon Connect 2–3 years in a customer‑facing role, preference for pre‑sales/solution engineering experience B.S. in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience PREFERRED SKILLS: 2–3 years in a consulting role Expert understanding of contact center telephony solutions Solid understanding of the Salesforce Service Cloud platform & architecture A keen interest in learning rapidly in the AI space Strong customer‑facing skills Attention to detail with great communication skills Team player Passion to succeed and drive the company forward WHAT'S IT LIKE TO BE A PART OF NeuraFlash, part of Accenture: Remote & In‑Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or from home, we keep everyone connected and unified as one team. Travel: Up to 25% travel commitment. Flexibility: We value results over hours and support flexibility for personal needs. Collaboration: You have a voice here—town halls and company meetings address any suggestions or questions. Celebrate Often: We celebrate achievements together with contests, parties, and fun events. Seniority level: Entry level Employment type: Full‑time Job function: Engineering and Information Technology Industry: Software Development Location: Richmond, British Columbia, Canada Referrals increase your chances of interviewing at NeuraFlash by 2x #J-18808-Ljbffr