Sr In-Force Policy Service Associate

2 weeks ago

London, Canada Canada Life Full time

Sr In-Force Policy Service Associate (bilingual) - Contract at Canada Life This is a temporary full‑time contract position located in London, Ontario, Canada. Responsibilities Provide first‑rate customer service to policy owners, advisors/brokers, Living Benefits managers, accountants, lawyers, financial institutions, and Head Office departments. Provide technical/contractual information and direction by interpreting contractual policy provisions, tax regulations, existing guidelines and system processes. Handle requests received by email and over the phone. Consult with senior peers where necessary to develop satisfactory solutions. Accurately administer contractual and non‑contractual changes. When processing changes and quotes, ensure proper authorizations are received, accurate calculations are done, and system records are updated. Maintain a working knowledge and understanding of current and historical Living Benefits products. Provide input to leader to improve workflow, processes, and procedures. Consistently meet or exceed established standards for production and quality. Accurately index and triage incoming and completed work into our OnBase workflow system. Contribute to special assignments or projects in support of department goals. Qualifications and Competencies Bilingualism (fluent in French and English) required; the position will serve clients with English and French‑speaking needs. Excellent verbal and written communication skills in both English and French. Self‑motivated and comfortable with a challenging, demanding workload. Demonstrated customer service skills. Proven ability to learn and grasp new concepts, with high attention to detail. Excellent math and problem‑solving skills. Strong interpersonal skills and ability to work in a team environment. Ability to exercise flexibility, initiative, good judgment and discretion. Willingness to actively pursue learning and self‑development by participating in corporate‑provided and industry‑related courses. Highly organized with excellent time‑management skills. Post‑secondary diploma in a related field is an asset. Salary and Compensation The base salary for this position is between $45,600.00 minimum and $68,400.00 maximum annually. This represents base salary only and does not include other variable compensation components such as annual bonus or commission. Application Process and Equal Opportunity Statement Career opportunities will be open a minimum of 5 business days from the date of posting; closing dates will vary depending on search activity. All applications received will be reviewed on a rolling basis. We are committed to providing an inclusive, accessible environment where all employees and customers feel valued, respected and supported. To request a reasonable accommodation during the application process, please contact talentacquisitioncanada@canadalife.com. Canada Life would like to thank all applicants; however, only those who qualify for an interview will be contacted. #J-18808-Ljbffr

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