Senior Customer Application Engineer

1 month ago

Montreal, Canada Ivalua Full time

A “Magic Quadrant” leader, Ivalua’s solutions work in a complex global economy. Our innovative Source-to-Pay solutions include automating customized workflows to source, contract, request, procure, receive, and pay for goods and services across the enterprise, refining the procurement lifecycle while reducing cost and risk of spending on indirect goods, direct goods and services, and improving supplier collaboration.

All companies want the best and brightest. At Ivalua, we also want team members who have a global point of view and who bring customer-focused enthusiasm and ambition to the table. We are a company of doers, of problem solvers, of figure-it-outers. We have fun and we work hard. Ivalua is a truly global company with a diverse team of contributors and a set of core values that people can feel every day across all our offices.

About the Team:

You will be part of the Support Team in our Montreal office, whose mission is to maintain customer applications, successfully deliver enhancements, updates and upgrades to customers, proactively monitor production environments and take actions to improve the overall user experience and the business value provided to our Customers. The Support Team operates with high quality standards and strong commitment to excellence and efficiency. Our team is very hands-on with a strong mindset of problem solving while also having the ability to think of the implementation holistically and provide solutions that solve the customer’s long-term challenges.

Our team works hard, plays hard and enjoys all indoor and outdoor activities that the company organizes from time to time, so that you can focus, work collaboratively, and be at your creative best. 

Opportunity Statement

This is an exciting opportunity for a Senior Customer Application Engineer at Ivalua. You will be first point of contact for Clients who have implemented Ivalua Solution and are engaged with us in the Maintenance / Support (post go live) workstream. This role necessitates a strong foundation in debugging and analytical skills and the ability to troubleshoot and optimize existing solutions effectively.

Key Responsibilities:

  • Manage the customer relationship. Gather business requirements and analyze the impact on the implemented solution. Advise Customers on procurement leading practices and configuration management.
  • Use Ivalua Buyer technical framework (C# .NET & SQL) to configure and customize Ivalua Buyer solution to meet specific business requirements
  • Reverse engineering and debugging to solve project issues throughout all phases of the implementation cycle
  • Develop advanced configuration knowledge and show strong technical creativity skills to leverage configuration features in order to limit custom code
  • Interact with R&D team for product features
  • Bilingual skills is a must - English and French
  • Manage deliveries and solve technical operational issues
  • Contribute to peer code review

Skills You Need to Succeed:

  • 5+ years of experience in software development, primarily in C#, .NET and SQL Server
  • Ability to understand complex functional and technical environments and communicate technical concepts to non-technical people
  • Ability to conduct business in English is required given our customer base; wherever possible, we will support the employee's right to work in French
  • Serve as mentor to colleagues and project teams
  • Comfortable looking for configuration solutions versus new coding and development
  • Manage client relationships, self-driven, results oriented, strong leadership and exceptional communication skills
  • Occasional travel and on call requirements
  • You will go through Ivalua’s certification process to learn the Product.
  • Functional knowledge of SRM, Supply Chain, and/or Procurement is a plus

Preferred Education:

  • Bachelor (BS) degree in Computer Science, Software Engineering or a closely related field or foreign equivalent

Join Ivalua today and procure a great future for your career

This role necessitates as its main task a strong foundation in debugging and analytical skills and the ability to troubleshoot and optimize existing solutions effectively. Are you willing to be engaged in the maintenance/support of our clients’ requirements daily?  *

Our Customer Application Engineers will be using SQL and C# on a daily basis. They must have very strong skills in both areas. Part of our interview process requires a skills assessment. What is your level of experience with SQL and C#?  *

For this position, English and French are languages you must speak, read, and write fluently. Please confirm all languages you do speak fluently.  *

This role will require a Hybrid work schedule of 3 days of the week working in the office - Tuesday and Thursday in the office is required with the 3rd day based on Department preference. Are you able to work this Hybrid work schedule?  *

What is your expected Base Salary (not including bonus) for this position? A narrow range or single number is greatly appreciated.  *

Do you now, or will you in the future, require sponsorship or a work permit to work legally for our Company?  *

If YES to requiring sponsorship, what is the basis of the current work authorization AND when does the work authorization expire?

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