Supervisor, Patient Support Services

Supervisor, Patient Support Services – The Hospital for Sick Children Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading‑edge research and education. Our reputation would not have been built – nor could it be maintained – without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice. When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World. Key Responsibilities Acts as the primary customer‑service contact on Housekeeping/Linen/Transport/Waste Management matters to patients, families, nursing and other hospital staff, working collaboratively to achieve a high level of customer satisfaction. Maintains a system of seamless delivery of all related services pertaining to Housekeeping, Linen and Transport services. Prioritises and ensures timely completion of service requests. Works with Clinical Leaders and departmental managers to ensure Patient Service Aide services are provided to patient units and cleaning services in non‑patient areas meet standards and expectations. Assists the Senior Manager in the development of departmental objectives, goals, policies and procedures as set by Hospital Administrative policies, Canadian Accreditation Standards, and C.S.A. standards. Implements and maintains the departmental quality assurance systems. Prepares quality assurance reports from inspections and reviews with the Senior Manager, ensuring a follow‑up action plan is in place for any deficiencies noted. Participates in operational initiatives and technology improvements to improve service level outcomes. Responsible for day‑to‑day supervision of staff, including Patient Service Aides, Housekeeping Aides, Linen Porters, CS & TD Transport Aides. Provides guidance, leadership and direction to staff through coaching, advising and mentoring to help enable staff to carry out their responsibilities in line with departmental policies/procedures as well as legislation requirements of the Health Promotion Protection Act, OHSSS Act and WHMIS guidelines. Promotes awareness of occupational health and safety programs, and ensures that the department is in compliance through the department safety audit program. Qualifications Graduation from an applicable community‑college level program. Successful completion of the OHA Environmental Services Leadership Certification – Levels 1 & 2. Minimum 3 years supervisory experience in either Environmental or Facilities Services in the healthcare field (preferred). Demonstrated knowledge of environmental health‑care services and procedures, Infection Control and C.S.A. Standards (asset). Familiarity with Housekeeping equipment and instrumentation (considered an asset). Demonstrated experience supervising in a unionised environment (strongly preferred). Understanding of infection‑control measures to ensure cleanliness and avoid cross‑contamination. Ability to work in a fast‑paced environment with multiple priorities across three separate service lines (Housekeeping, Linen and Transport). Must respond to customer‑service issues, manage union representation and lead a diverse workforce in a 24/7 operation across the entire hospital campus. A commitment to equity, diversity & inclusion. Benefits Eligible for employee benefits coverage including but not limited to health, dental and life insurance; details will be discussed at the time of offer. Focus on employee wellness with our new Staff Health and Well‑Being Strategy – self‑care helps us support others. A hospital that welcomes and focuses on equity, diversity and inclusion. The opportunity to make an impact and contribute to our vision of Healthier Children. A Better World. Further information can be found on our careers site. Employment Type Permanent Part‑time – 0.40 FTE. Includes weekends & stat holidays. SickKids is committed to championing equity, diversity and inclusion in all that we do, fostering an intentionally inclusive and culturally safe environment that reflects the diversity of the patients, families and communities we serve. Learn more about workplace inclusion. Accommodation request: If you require accommodation during the application process, please reach out to our aSKHR team. SickKids can provide access and inclusion supports to eligible candidates to support full engagement during the interview and selection process and to ensure candidates can perform their duties once hired. If you are invited for an interview and require accommodation, let us know at the time of your invitation. For technical difficulties, email ask.hr@sickkids.ca with a short description. We will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance. Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application. All positions posted on the SickKids Career Site represent current vacancies unless otherwise posted in the job description. #J-18808-Ljbffr