Operations (Ops) Team Lead

2 weeks ago

Barrie, Canada TSMG Holding Full time

Operations (Ops) Team LeadThe Operations (Ops) Team Lead assists in overseeing day-to-day operations, providing guidance and management where needed to the Drivers. The Ops Lead reports to the Country Manager.Primary ResponsibilitiesManage team of Data Collection Driving Operations field resourcesDrive day-to-day operations following standard operating proceduresAssist in identifying knowledge gaps, coaching, mentoring and professional development of field surveyorsConduct periodic reviews with teams and Program ManagersFacilitate team meetings to disseminate relevant information to the TeamCollaborate with other Team members to manage collective workload and coordinate logistics including coverage for Team members as neededProvide Subject Matter Expert (SME) advice on regional issues and concernsAssist with strengthening relationships with internal/external customers and vendor/partner organizationsParticipate in weekly and monthly business review meetings with internal and external stakeholdersAssist in gathering and analyzing reporting detailsProvide status reports (weekly, monthly, etc.) as requiredSupport special projects; invoice verification, and reporting metrics as neededWork with internal teams and external vendor/partner teams to provide resource planning support (work plan allocation/management/logistics/etc.) for applicable projects and programsAssist with creating/maintaining resource forecast in conjunction with customer for vendor/partner sourcing organizationAssist in adherence to quality, safety and financial controlsIdentify and monitor performance trends and take necessary corrective actions to meet SLA targets and ensure customer satisfactionProvide insight, guidance, continual service improvement and service assurance supportAssist in driving service improvement programs and initiativesEnsure RCA contains the proper analysis methodology, documented actions, root cause identification and effective proactive and corrective actionsEscalate performance or functional issues to management team as neededAdditional duties as definedRequired QualificationsExperience as a people manager and/or operations leadStrong written and verbal communication skillsAble to work at a fast pace, manage a heavy flow of emails, and address urgent program issuesGreat people management skills (effective communication, respectful, rapport building, clear expectations, constructive feedback)Self-motivated with a proven track recordTeam player and willing to assist when and where neededAbility to analyze data and establish measurable action plans to improve performanceAbility to travelWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr

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