Customer Care Manager
1 day ago
The Prairies Customer Care Manager oversees call center operations and customer service activities within the assigned region. This role ensures high-quality service delivery, drives exceptional customer focused culture, and manages a team dedicated to providing timely and accurate support to customers, dealers, and sales force. The manager will implement strategies to improve efficiency, customer satisfaction, and loyalty while maintaining compliance with company standards. Key Responsibilities Call Center Operations Manage regional call center teams to ensure optimal performance and adherence to service level agreements (SLAs). Monitor call queues, response times, and resolution rates to maintain high customer satisfaction. Implement best practices for First Call Resolution, reducing repeat contacts and improving efficiency. Customer Experience Ensure accurate and timely handling of inquiries related to tire products, warranties, orders, and technical support. Develop and maintain escalation protocols for complex issues. Analyze customer feedback and implement corrective actions to enhance service quality. Team Leadership Recruit, train, and coach customer service representatives on tire industry knowledge, call handling, and problem-solving. Conduct regular performance reviews and provide ongoing development opportunities. Operational Excellence Track KPIs such as ASA, Average Handle Time (AHT), Customer Satisfaction Score (CSAT), and Net Promoter Score (NPS). Collaborate with logistics, sales, and technical teams to resolve customer issues quickly and effectively. Ensure compliance with company policies and regional regulations. Strategic Initiatives Drive continuous improvement projects focused on call center efficiency and customer experience. Implement technology solutions (CRM, call monitoring tools) to streamline processes. Qualifications 5+ years in customer service management, with experience in call center operations. Knowledge of the tire industry and related products. Strong leadership, communication, and analytical skills. Proficiency in CRM systems and call center software. Core Competencies Customer-centric mindset with a focus on First Call Resolution. Ability to manage high-volume call center environments. Strong problem-solving and conflict resolution skills. Data-driven decision-making and KPI management. #J-18808-Ljbffr
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Customer Care Manager
7 hours ago
Edmonton, Canada Champion Petfoods Full time**Changing the World, One Kibble at a Time** Champion Petfoods is expanding! We are excited to announce we are looking for a Customer Care Manager to join our rapidly growing company. Champion Petfoods is an award-winning pet food crafter with a reputation of trust spanning 35+ years. From our humble beginnings, founded in a small town in Alberta, Canada,...
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Care Manager
1 week ago
Edmonton, Canada Ohana Care Inc. Full time**Why choose Ohana Care?** Ohana Care Health Services is a fast-growing company with a vision to be a leader in Canada's emerging home care services market. You're getting in on the ground floor and, in turn, will be presented with many opportunities to learn and grow a career in a modern thinking home care services business. We currently serve Calgary,...
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Care Manager
7 days ago
Edmonton, Canada Ohana Care Inc. Full time**Why choose Ohana Care?** Ohana Care Health Services is a fast-growing company with a vision to be a leader in Canada's emerging home care services market. You're getting in on the ground floor and, in turn, will be presented with many opportunities to learn and grow a career in a modern thinking home care services business. We currently serve Calgary,...
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Manager, Customer Care
4 days ago
Edmonton, Canada EPCOR Full timeHighlights of the job As a Manager, Customer Care, you are primarily responsible for providing leadership to a team of front-line Customer Service Consultants (CSC) and Team leads as well as ensuring positive team dynamics within the Energy Services Contact Centre for Hybrid, Regulated (Rate of Last Resort (ROLR)) and Mid-Market accounts. This position is...
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Customer Care Manager
2 weeks ago
Edmonton, Alberta, Canada Groupe Touchette Full timeThe Prairies Customer Care Manager oversees call center operations and customer service activities within the assigned region. This role ensures high-quality service delivery, drives exceptional customer focused culture, and manages a team dedicated to providing timely and accurate support to customers, dealers, and sales force. The manager will implement...
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Assistant Customer Care Manager
5 days ago
Edmonton, Canada Leon's Full timeOverview: **LEON’S IS CURRENTLY HIRING AN ASSISTANT CUSTOMER CARE MANAGER** Leon’s Furniture Ltd. is a family-owned, publicly traded company that has been a part of Canadian homes, and families for more than a century. We are committed to providing our dedicated associates with secure jobs, and a safe and satisfying work environment, and will strive to...
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Customer Care Manager
9 hours ago
Edmonton, Canada Boardwalk Full timeBoardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec. Boardwalk recognizes our Associates as our most valuable asset. We are...
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Customer Care Manager
7 days ago
Edmonton, Canada WD Co-Auto Full time**WD Co-Auto** is looking for a **driven and strategic Customer Care Manager** to take our client care and inside sales operations to the next level. Are you a seasoned leader, in customer service, quoting, and inside sales, who’s ready to **make a real impact, grow a team, and help shape the future of customer care and inside sales at WD Co-Auto?**...
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Clinical Care Manager
4 days ago
Edmonton, Canada Venta Care Centre Full timeVenta Care Centre has been a trusted name in long-term care since 1953 — proudly family-owned and deeply committed to **visionary leadership, clinical excellence, compassionate care, and innovation**. **Key Responsibilities**: - Provide leadership and oversight to nursing staff (RNs, LPNs, HCAs) in delivering high-quality, person-centered care - Offer...
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Customer Care Representative
7 hours ago
Edmonton, Canada Champion Petfoods Full time**Changing the World, One Kibble at a Time** Champion Petfoods is expanding! We are excited to announce we are looking for a Customer Care Representative to join our rapidly growing company. Champion Petfoods is an award-winning pet food crafter with a reputation of trust spanning 35+ years. From our humble beginnings, founded in a small town in Alberta,...
