IT Asset Management Specialist

IT Asset Management Specialist (ServiceNOW) Permanent Full Time We are seeking a detail-oriented and proactive IT Asset Management Specialist to join our dynamic IT team. This role is ideal for a professional with strong experience in Hardware Asset Management and exposure to Software Asset Management, particularly with Tier 2 software publishers. As part of our enterprise IT operations, you will be responsible for managing the full lifecycle of IT hardware assets—ensuring accurate inventory tracking, optimizing asset utilization, and supporting software asset management practices. Your work will help ensure compliance, cost-efficiency, and operational excellence across our technology landscape. What you will do: Support the execution of ITAM strategic initiatives in partnership with internal and external ITAM stakeholders. Ensure alignment among ITAM stakeholders. Be an advocate and educate fellow employees about company hardware policies, internal and external control frameworks and ITAM industry standards. Maintain an accurate inventory of all IT hardware assets, including computers, servers, networking equipment, storage, mainframes. Develop and implement asset management policies and procedures to optimize asset utilization and minimize costs. Track asset lifecycle from acquisition to disposal, ensuring compliance with company policies and procedures. Conduct regular audits to verify the accuracy of asset records and identify discrepancies. Execute the accurate tracking business controls, key performance indicators, and metrics to ensure alignment with organizational goals and regulatory expectations. Produce insightful reports and dashboards covering asset status, utilization, KPIs, and control metrics to support informed decision-making and demonstrate compliance with regulatory standards. Streamline, simplify, and continuously improve existing processes and workflow automations while adhering to regulatory and compliance requirements. Provide support for hardware-related issues, including troubleshooting and coordinating repairs. Foster effective relationships and collaborate with internal and external ITAM stakeholders. Coordinate with procurement and finance teams to manage asset acquisition, deployment, and retirement. Identify new ITAM trends, potential risks and recommend solutions. What you will bring: Proven experience in IT hardware asset management or a similar role. Strong knowledge of IT hardware components and configurations. Strong analytical, problem‑solving skills and a natural ability to solve complex issues. High attention to detail and strong ability to learn new technologies. Strong understanding on Configuration Management Database (CMDB) principles, including data accuracy, relationships between assets, and the lifecycle of hardware assets. Proficiency in IT asset management and discovery tools. ServiceNow Hardware Asset Management Foundation, ServiceNow Hardware Asset Management Professional, ServiceNow. Software Asset Management Professional, ServiceNow ITOM Discovery, Intune, SCCM/MECM, JAMF. Working experience and understanding of interpreting licensing terms and conditions, licensing models, contracts for Tier 2 Publishers (i.e. Quest, Suse, BMC, Micro Focus, etc.). Solid understanding on ServiceNow reporting and dashboard creation capabilities. A clear understanding of the ITIL framework and an ability to apply ITIL principles within an IT service management environment. Ability to work independently and collaboratively in a team environment. Effective communication skills, both written and verbal. The base salary for this position is between $63,500.00 - $117,400.00 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you. Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis. Seniority level Not Applicable Employment type Full-time Job function Information Technology Industries Financial Services and Insurance Be your best at Canada Life—apply today Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success. You can be your best here. You’re part of a diverse and inclusive workplace where your career and well‑being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences. Together, as part of a great team, you’ll deliver on our shared purpose to improve the well‑being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing. Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com. Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. #J-18808-Ljbffr