Associate Field Service Support

3 weeks ago

Montreal, Canada Elekta AB Full time

Associate Field Service Support (Calgary/Western Canada) page is loaded Associate Field Service Support (Calgary/Western Canada) Apply locations Montreal - Home Based time type Full time posted on Posted 30 Days Ago job requisition id R2024-0615 Want to be communicated in French ?

make sure to select your preferred language (option at the top right corner).

Are you a current Elekta employee?

Please click here to apply through our internal career site Find Jobs - Elekta .

Want to join a team with a mission to improve and save lives?

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details

Preferred location:  candidate is required to reside/relocate in the surrounding area where the position is located (Calgary)

DESCRIPTION - 
The Associate Field Service Support must be customer focused and able to perform all mechanical and electronic repairs required in a timely fashion while meeting all required administrative requirements. This position warrants the highest level of professional representation between the customer and the company in all aspects of the customer relations. It also warrants the undivided support of projects, programs, and policies established by the company.
 

RESPONSIBILITIES – 
• Perform low risk troubleshooting and repairs on the designated modality with a 50% success rate of diagnosing the problem while working within the escalation procedure.
• Perform supervised calibrations and preventative maintenance on their designated modality.
• Work safely in confined areas, including high current/high voltages modulators (20-50 kV, 1500A), and use peripheral vision to gauge distances. The confined areas have potential harm/arm “traps.” Depth perception is critical.
• Work safely on Elekta’s full range of products including medical devices producing high-energy ionizing radiation.
• Read, analyze, interpret and follow signal flow on blueprints, schematics, and wiring diagrams.
• Submit timely and accurately service reports, timesheets, expense reports, film badges, and other paperwork as assigned.
• Parts inventory management.
• Provide feedback to home office.
• Maintain all company-leased equipment, including company automobile, parts, and tools.
• Perform other related duties as assigned or requested.
• Incorporate Elekta’s Values into all department functions and responsibilities.
• Adhere to all Elekta directives, policies, and procedures.

QUALIFICATIONS -
We believe you thrive in a fast-paced environment and are always in search for a better way. You are an excellent communicator who supports the team members and wants an opportunity to truly make an impact. We believe that you have:
• Associate Degree or equivalent experience preferably in Electronics, Physics, or an associated discipline.
• Possess a good electro-mechanical aptitude.
• Computer literate.
• Proficiency in the use of test equipment and hand tools including oscilloscopes and multi-meters.
• A good understanding of Good Manufacturing Practice, including ESD requirements.
• Must have effective written and verbal communication skills.
• Exceptional customer service skills.
• Ability to represent the organization in a professional and positive manner
• Ability to organize and prepare reports.
• Must be willing to travel and work unsociable hours.
• Uphold Elekta’s philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization. 
• Must maintain an active driver’s license in the home state.

About UsWe don't just build technology. We build hope. #J-18808-Ljbffr

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