Network Operations Engineer

The Network Operations Engineer position is a hands‑on role to manage, monitor and support the network infrastructure and services. Working within the Network Operations Team you will provide support with resolving incidents, implementing customer requests, delivering on projects, proposing service improvements, and mentoring junior team members. This role will suit an individual who has experience within a 2nd or 3rd line support environment and has proven experience in troubleshooting network related issues within a large organisation. While the candidate is expected to have a minimum of CCNP certification, it is equally important that candidate have a passion for networking. This position is responsible for managing Datacentre activities like commissioning, decommissioning of network devices, and need travel to Datacentre / Sites based on business requirements. Your role Respond quickly and effectively to network issues, incidents, and outages. Resolve up to 3rd line network related incident support calls. Work on assigned incidents, change requests and project tasks. Mentor junior team members. Evaluate network change requests. Perform network devices maintenance and upgrade tasks. Use and configure network monitoring tools to identify and address issues before service degradation or an outage. Update technical documentation, network diagrams, processes, and procedures as needed. Comply with operational processes and SOPs put in place. Provide On‑Call support on weekends based on On‑Call shift roster. Keep abreast of developments in networking and network monitoring. Identifying opportunities for service improvement via automation or procedural change. Support DC task, Incidents, Firmware upgrade for Nexus, Catalyst switches. Network devices – rack, stack, commission, and decommission. Visit Datacentre to provide hands and eyes support based on business requirements. Coordinate with ISPs to resolve link outage incidents. Occasional travel User sites based on business requirements. Bachelor's degree in IT or related field. 8 years in relevant experience in supporting Network Infrastructure in a large organization. CCNA or CCNP certifications. Hands‑on experience on the following: Cisco Catalyst and Nexus switching technologies Cisco ASR and ISR routing platforms BGP and OSPF Wireless LAN technologies Knowledge of network monitoring & reporting tools Added advantage if you have hands‑on experience on these: Thousand Eyes Microsoft NPS Wherever you are in your career – and whoever you are – AtkinsRéalis is for you. Here, support and collaboration are a vibrant part of a culture that lets you choose where – and how far – your career can go. Take on projects that push boundaries and drive sustainable impact, surrounded by colleagues who believe there's no limit to how brilliant you can be. It's time to join a like‑minded team where you'll be rewarded, supported, and free to be your kind of brilliant. Explore the rewards and benefits that help you thrive – at every stage of your life and your career at AtkinsRéalis in Canada. Enjoy competitive compensation, employee recognition, and a brilliant range of flexible benefits you can tailor to your health, wellbeing, financial and lifestyle needs. Make the most of diverse opportunities for training and professional development to grow your skills and expertise. And take advantage of our hybrid working culture and generous time‑off policies to balance a fulfilling career with your personal life. Make it brilliant, a career with AtkinsRéalis Our supportive, collaborative culture inspires us as a global community every day. Watch this short film and imagine what you could achieve here, too. We're AtkinsRéalis, a world‑class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. AtkinsRéalis cares about your privacy. AtkinsRéalis and other subsidiary or affiliated companies of AtkinsRéalis (referred to throughout as "AtkinsRéalis") are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use, and transfer your Personal Data. By submitting your personal information to AtkinsRéalis, you confirm that you have read and accept our Privacy Notice. #J-18808-Ljbffr