Current jobs related to Case Manager - Toronto - LOFT Community Services

DATE : September 29 2025LOCATION : Toronto ON M-Dot OutreachCOMPENSATION : $55239 -67560 annually proratedCONTRACT DURATION : until March 31 2026LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 19,633 annually and providing 1,861 units of supportive housing last year LOFT is one of Ontario's largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice Award (NEOC) recipient.To help fulfill its mission LOFT is hiring a Full-time Contract Case Manager. Job Summary As a Case Manager you will provide both on site and/or community-based direct services to individuals living with mental health, physical health and substance use challenges who may be living independently in supportive housing or currently experiencing or have previously experienced homelessness or precarious housing. Case Managers individually and/or as part of a team that may include a Coordinator, Peer Support Workers, Housing Support Workers and other members of interdisciplinary teams to meet clients' housing, health and other social needs. The program works closely to assess, plan, treat and support clients as they work toward recovery. The position may involve driving and a valid Ontario driver's license and insurance are required. What You Will Do Complete intake assessments and, working from a client-centered approach, develop a support and recovery plan which includes identifying priorities and goals in conjunction with client and other professionals, and addressing areas identified through initial intake and OCANs. Promote the personal empowerment of each individual through coaching, mentoring and support, thereby enabling each individual to meet the daily requirements of their living environment; directly assisting with their daily living activities particularly in the acquisition of life skills in such areas as hygiene, medication management, cooking, cleaning, shopping and budgeting; developing strategies and establishing a plan for maintaining these daily activities. Establish and coordinate a support network of social, family, medical, psychiatric and other community links. Develop a coordinated care plan as appropriate. Provide crisis intervention/management and assist in the development of crisis plans with clients. Promote the services of the program and the image of the agency as a representative with clients, families, other supports, external agencies and others in a professional manner that reflects favorably on the organization. Mediate issues or conflicts between residents or residents and neighbours, teaching conflict resolution; following up on issues to ensure resolution. Participate in planning, organising, promoting and conducting events for the clients in an effort to address their social needs and prevent isolation; maintain a general awareness of community events and activities to also meet these needs. Participate in the administration of the program by completing and maintaining the required records, assessments or statistics such as client files in accordance with established procedures. Participate as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; orienting new staff, students or volunteers; providing other related assistance as required. Provide 24‑hour crisis support to the program on a rotational basis through a pager or similar system. Assist in preparing units for occupancy that may include moving furniture. Engage effectively with individuals experiencing serious mental health issues and/or addictions, cognitive difficulties, brain injury or primary health care issues. Conduct outreach or community visits independently or with other team members or to locate and connect with identified clients. Develop relationships with individuals served by the team and address basic and immediate needs. Engage in crisis intervention/prevention with clients. Case manage from a psycho‑social rehabilitation and recovery model linking clients with other supports as necessary including housing, transportation, shelter placement, identification (ID) services and translation services among others. Liaise with Ontario Works (OW) and the Ontario Disability Support Program (ODSP) or other financial sources as required. Complete housing applications for clients and act as an advocate to place clients in appropriate affordable housing. Work from a harm reduction approach with clients dealing with addiction issues. Advocate on behalf of homeless individuals in accessing a range of services. Work cooperatively with team members, hospital personnel, other service providers and City staff in order to better meet clients' needs. Facilitate transfer of care to appropriate internal and external wrap‑around services that provide clients with follow‑up support services or ongoing case management or other appropriate services as identified by the clients' care plan. Record client‑related activities accurately and in a timely fashion on the Client Relationship Management Systems database. Actively participate in regular supervision case reviews, team meetings and training sessions. Submit time sheets, expense claims and other required information in accordance with agency regulations. Represent the agency at external workshops, inter‑agency initiatives, staff training and other community‑based activities. Share the driving responsibilities with other team members. Other duties as assigned by the Program Manager, Associate Director and/or Director. What You Bring: Must Haves The position requires an excellent understanding of trauma‑informed recovery, harm reduction and psychosocial rehabilitation principles as acquired through a relevant degree in human services coupled with at least three years of experience working with the client population in order to apply the theories to practical settings. A degree/diploma in health care, social services or other related field with a minimum of three years relevant experience in the mental health sector. Knowledge of the issues faced by adults with mental illness, addictions, physical health concerns and homelessness. An understanding of the therapeutic relationship with an ability to negotiate with clients on goals and priorities. Knowledge of local community agencies and other professional services available for the client group is essential. Experience in working as part of a team of professionals. Must possess a valid driver’s license, insurance to transport clients and a reliable vehicle in order to travel across the City of Toronto. Strong understanding of anti‑racism / anti‑oppression frameworks. Excellent interpersonal communication and counselling skills are required to work in a team environment and to engage the clients in some highly personal areas such as developing healthy living skills, life skills and in maintaining interpersonal relationships. Good intake assessment, crisis intervention, advocacy and problem‑solving skills. Computer literacy sufficient to produce and maintain files, records or statistical information. Good analytical, time‑management and organizational skills to contribute to program planning and to coordinate and follow up on issues or activities with clients. Good communication skills both oral and written. Work Environment Possibility of being on after‑hours on call on a rotating schedule. Frequent travel to program sites. Ability to support individuals to prepare units for occupancy which may include moving furniture. Since the workplace involves working in resident/tenant members' own homes, staff may be subjected to second‑hand smoke while performing their job duties. Some positions are required to meet people outside, making exposure to the weather an expectation of the job. The case manager may need to walk far distances on rough terrain from time‑to‑time for example uneven ground, parks or ravines while providing outreach to community members sleeping outside. A car may not be a requirement of the position; however driving for prolonged periods of time with frequent stops is an essential part of the role. What We Offer E‑learning program available all year round. Starting vacation time above minimum standard. Additional paid personal and sick days. Professional development budget available to help you nurture and shape your career. Corporate gym membership rate with GoodLife Fitness. Access to Perkopolis, a comprehensive corporate discount program. Access to unlimited DEI training through partnership with the Canadian Centre for Diversity and Inclusion. LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting us. Note : A satisfactory vulnerable sector check (VSC) is also required. Closing Date October 13 2025 Thanks for visiting our Career Page. Please review our open positions apply to the positions that match your qualifications. #J-18808-Ljbffr