General Manager

3 weeks ago

Cornwall, Canada NHS Full time

We are seeking an experienced and dynamic General Manager to oversee all aspects of the business, ensuring efficient service delivery, regulatory compliance, and the maintenance of our high standards of patient care.

This is a fantastic opportunity for a driven individual with a strong background in healthcare management to contribute to the continued growth and success of our service.

If you would like to apply for this position, please complete the application form. You are welcome to submit a supporting statement of no more than 500 words.

Main duties of the job

Key Responsibilities:

  • Lead and manage the daily operations of the private ambulance service, ensuring smooth and efficient service delivery.
  • Oversee business development, including identifying new opportunities to expand our service offerings.
  • Ensure compliance with all relevant healthcare regulations and maintain strong relationships with healthcare providers, regulatory bodies, and key stakeholders.
  • Develop and implement strategic plans to drive growth and improve service delivery.
  • Manage and motivate a dedicated team, fostering a positive working environment and promoting a culture of excellence in patient care.
  • Ensure the successful coordination and provision of medical and security cover at events across the UK.
  • Oversee the delivery of first aid training courses by our qualified professionals.

About us

Established in 2004, we are a successful and growing private ambulance service, providing a comprehensive range of medical transport solutions across Cornwall and the UK.

In addition to patient transport, we offer medical and security cover at events, as well as first aid training delivered by highly qualified professionals.

Job responsibilities

KEY RESPONSIBILITIES

1. Operations Management:

  • Oversee daily operations of the services (medical, events, security and training), including dispatch, fleet maintenance, and staff management.
  • Ensure timely and efficient delivery of emergency and non-emergency medical transportation services.
  • Implement and maintain Standard Operating Procedures (SOPs) to ensure high-quality service and compliance with CQC standards.
  • Monitor response times and service quality to optimise operational efficiency & KPI's.
  • Assist the Financial Administrator in developing and managing budgets to ensure the financial health of the company.
  • Analyse and share financial reports, including revenue, expenses, and profitability, to identify areas for improvement.
  • Oversee billing, invoicing, and collections to maintain cash flow and financial stability.
  • Collaborate with the accounting department to manage payroll, accounts payable, and receivable.

3. CQC Compliance:

  • Ensure the company complies with all regulations governing ambulance services.
  • Maintain the company's licensing and certifications, including those for vehicles, equipment, and personnel.
  • Oversee safety protocols and ensure the company meets or exceeds health and safety standards.
  • Conduct regular audits and risk assessments to ensure compliance and operational safety.

4. Human Resources Management:

  • Lead, mentor, and manage a diverse team including professional medical staff (e.g. paramedics, ambulance care assistants etc.), security, First Aid trainers and administrative staff.
  • Oversee recruitment, onboarding, training, and performance evaluations.
  • Develop workforce strategies to ensure adequate staffing levels, including scheduling, overtime management, and employee retention.
  • Foster a positive work environment with a focus on professional development, teamwork, and staff well-being.

5. Customer Service and Client Relations:

  • Ensure excellent customer service for patients, healthcare providers, and other partners.
  • Respond to and resolve client complaints, inquiries, and incidents in a timely manner.
  • Establish and maintain strong relationships with hospitals, insurance companies, government agencies, and other stakeholders.
  • Conduct regular client satisfaction surveys and use feedback to improve services.

6. Business Development and Strategy:

  • Develop and implement strategies to grow the business, including expanding service areas, securing new contracts, and building partnerships with healthcare organisations, events, security and training clients.
  • Identify new market opportunities and service offerings, such as special events medical services, inter-facility transport, or air ambulance services.
  • Work with the marketing team to enhance the company’s presence and reputation in the community.
  • Track industry trends and competitor activity to stay competitive.

7. Fleet and Equipment Management:

  • Oversee the maintenance and operation of the ambulance fleet, ensuring all vehicles are safe, reliable, and compliant with regulations.
  • Manage procurement of medical supplies, equipment, and technology to ensure readiness and quality of care.
  • Implement fleet management systems to track vehicle usage, maintenance, and performance.

8. Reporting and Communication:

  • Provide regular reports to the Owners on financial performance, operations, client satisfaction, and employee performance.
  • Communicate effectively with staff, clients, and partners to ensure transparency and smooth operations.
  • Participate in company leadership meetings to drive strategic decision-making.

Additional Tasks:

Any other duties as may be deemed suitable for the post and as agreed with the Directors and within the context of the contract of employment. Priorities are likely to vary from time to time.

  • To undertake any training necessary to fulfil the responsibilities of the role.

Eligibility to Work in the UK:

Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK and be currently residing in the UK at the time of application.

Person Specification

Knowledge & Skills

  • Excellent organisational and communication skills (Written and Oral).
  • IT skills; good working knowledge of Microsoft Office (or equivalent).
  • Planning and organising and able to work under pressure.
  • Time Management and the ability to work to deadlines.
  • Managing Teams.
  • Interpersonal skills.

Qualifications

  • Degree or equivalent.
  • Professional medical registration.
  • Good standard of general education.
  • Evidence of continuing personal development.

Experience

  • 3+ years experience in a managerial role.
  • Management experience in the healthcare sector.
  • Experience and knowledge of Training and/or Security Services.
  • Experience and/or knowledge of CQC Regulations.

Personal Qualities

  • Calm, smart, polite, and confident.
  • Self-motivated/ambitious and flexible.
  • Driving licence (please declare if you have any points).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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