Security Service Technician

3 weeks ago

Ottawa, Canada Convergint Technologies Full time

Convergint is looking for a full-time, team-oriented, results-driven Security Service Technician, to join our amazing culture in our Ottawa location. In this position, you are responsible for providing customer and technical support for installed systems that may be moderately complex. Services and supports existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Technician.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide. 

What you’ll do with “Our Training and Your Experience”

  • Responds to a variety of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis; will diagnose, troubleshoot, repair and debug a variety of systems for more complicated problems. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Installs projects as necessary.
  • Identifies and resolves problems for most types of service calls including emergency calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results. May require originality and ingenuity in some situations.
  • Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking.
  • Provides technical support to end users when applicable. Seeks technical guidance from more experience staff for difficult and unusual situations.
  • Using technical knowledge, skills and experience, may act as mentor for less experienced staff. May provide guidance to workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
  • Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.

What You’ll Need

  • Diploma in Electronics preferred.
  • Minimum of two years of previous, relevant field security service experience
  • Exceptional customer focus and ability to work under pressure; ability to determine the needs and wants of the customer without being prompted
  • Solid technical skills and experience related to electronic security systems
  • Solid programming skills and proven ability to troubleshoot problems and look for solutions
  • Must be a self-starter and work well with general supervision
  • Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper)
  • Frequent visits to jobsites are required. Minimal overnight travel is required. Valid driver’s license required.
  • Strong verbal, written and interpersonal communication skills
  • Solid organizational skills and the ability to handle multiple service needs simultaneously
  • Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel)

Requirements:

  • Minimum of three to five years of previous, field service experience
  • Diploma in Electronics preferred 
  • Industry-specific certifications such as; Lenel, Genetec, CCure, AMAG, Kantech, Avigilon, 

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues: 

  • Company Holidays and Paid Time Off 
  • Immediate comprehensive benefit plan (medical, dental, etc.)
  • Employer contribution to RRSP; 
  • Fleet Vehicle
  • Work environment committed to safety; 
  • Colleague Assistance Program
  • Tuition reimbursement
  • Competitive salary and compensation plan
  • Corporate Social Responsibility Day
  • And much more…

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Disability accommodations are available on request for candidates taking part in all stages of the recruitment process.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

#OTT

#J-18808-Ljbffr

  • Security Systems Technician

    5 hours ago

    Ottawa, Canada Delco Security Full time

    We are currently hiring for the position of **Security Systems Technician** to join our Ottawa team! **Delco Perks & Benefits** - **Retirement Support**: We provide every full-time permanent employee with RRSP matching for their long term plans. - **Health & Wellness**: Staying healthy is important; we provide health, dental, life, and disability insurance,...

  • Security Technician

    5 days ago

    Ottawa, Canada SynergizeX Inc. Full time

    **About us** SynergizeX Inc. is a small business with multiple locations in Greater Toronto and Ottawa Areas, ON. We are fast-paced, challenging, collaborative. Our mission at SynergizeX is to empower our partners by delivering exceptional white-label services that drive their success. We strive to elevate their capabilities, extend their reach, and...

  • security systems technician

    2 weeks ago

    Ottawa, Canada FALCON SECURITY SERVICES Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 yearExperience: 1 year to less than 2 yearsTasksInspect products to determine the requirements for repairInspect and test electronic equipment and assembliesRepair or replace defective or worn-out parts and components using hand, power or...

  • security systems technician

    1 week ago

    Ottawa, Canada FALCON SECURITY SERVICES Full time

    Education: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 yearTasksInspect products to determine the requirements for repairInspect and test electronic equipment and assembliesRepair or replace defective or worn-out parts and components using hand, power or specially designed...

  • Commercial Security Technician

    7 days ago

    Ottawa, Canada FCi (Fleming Communications Inc.) Full time

    **Commercial Security Technicians - Required** **Located in OTTAWA, ON, Full-time, mid to senior level experienced SECURITY technicians are required!** **Do you possess the following requirements?** - 3 - 5 years experience in the installation & maintenance of commercial security systems and - Capable of providing installation of various security devices...

  • Library Technician

    4 weeks ago

    Ottawa, Canada Canadian Security Intelligence Service Full time

    **Important**: **Closing Date** 2024-01-30 **Reference Number** 23-968-06-124 **Job Category** Experienced **Who Can Apply** Canadian Citizens **Location** Ottawa, Ontario **Salary Range** $65,460 - $79,640 **Status** Indeterminate (permanent) **Language Requirement** Bilingual Non-Imperative (BBB) **Job Summary**: - Deliver open source services...

  • Security Systems Technician

    2 weeks ago

    Ottawa, ON, Canada Canadian Fire Alarm Association Full time

    From: Onyx-Fire Protection Services Inc. Onyx-Fire Protection Services is a rapidly expanding full-service fire protection service and maintenance contractor that has currently over 135 technicians and is aggressively seeking a certified fire alarm technician. Onyx Fire Protection Services is located near the Toronto International Airport. Performing...

  • Structured Cabling Technician

    2 weeks ago

    Ottawa, Canada ComNet Networks and Security Inc. Full time

    ComNet Network and Security is looking for both experienced technicians and those looking to get their start in the telecommunications industry. If you have what it takes to join our team, we want to hear from you. The Structured Cabling Technician will be responsible for executing structured cabling projects as well as projects in...

  • Structured Cabling Technician

    2 weeks ago

    Ottawa, Canada ComNet Networks and Security Inc. Full time

    ComNet Network and Security is looking for both experienced technicians and those looking to get their start in the telecommunications industry. If you have what it takes to join our team, we want to hear from you. The Structured Cabling Technician will be responsible for executing structured cabling projects as well as projects in...

  • Structured Cabling Technician

    1 week ago

    Ottawa, Canada ComNet Networks and Security Inc. Full time

    ComNet Network and Security is looking for both experienced technicians and those looking to get their start in the telecommunications industry. If you have what it takes to join our team, we want to hear from you. The Structured Cabling Technician will be responsible for executing structured cabling projects as well as projects in...

  • Structured Cabling Technician

    2 weeks ago

    Ottawa, Canada ComNet Networks and Security Inc. Full time

    ComNet Network and Security is looking for both experienced technicians and those looking to get their start in the telecommunications industry. If you have what it takes to join our team, we want to hear from you. The Structured Cabling Technician will be responsible for executing structured cabling projects as well as projects in...

  • Service Technician

    4 weeks ago

    Ottawa, Canada Paladin Technologies Full time

    We have a best-in-class delivery team supporting a diverse range of clients with various systems across most verticals. The Service Technician will be responsible for servicing electronic security systems from leading manufacturers such as Lenel, Genetec, Axis, Milestone and Avigilon. **RESPONSIBILITIES**: - Service and maintenance of integrated security...

  • Event Security

    4 weeks ago

    Ottawa, Canada K9ine Security Full time

    **K9ine Security INC. is currently looking for an Event Licenced Security Guards** The event runs from August 17th to August 20th The following below are qualifications and skills required - Applicants must be at least 18-yers-old - Hold a current and valid Security License as well as First Air/ CPR certificate - Hold a class G drivers license with a clean...

  • Physical Security Locksmith Technician

    1 week ago

    Ottawa, Canada Gunnebo Canada Full time

    **Must be located in Canada to submit your resume. We are unable to accept overseas applicants at this time.** **Do you want to be part of creating a safer world?** Gunnebo is leading the transformation of the security business through digitalization and connectivity for the continuous development of smart entrance control and safe storage solutions. We are...

  • Security Operator

    2 weeks ago

    Ottawa, Ontario, Canada Paladin Security Full time

    Site: World Exchange PlazaStatus: Full-Time Hours: Continental Rotation / Pay Rate: $18.50/hourFull-Time - Continental Rotation / Please see example below:)Week DaysWeek DaysWeek DaysWeek DaysNote: The schedule remains the same month-to-monthOur Operators utilize phone, two-way radio, and email communications to liaise with internal and external...

  • IT Information Security Technician

    4 weeks ago

    Ottawa, Canada Shepherds of Good Hope Full time

    Join us at Shepherds of Good Hope and add meaning to your work! Shepherds of Good Hope (SGH) is one of the largest not-for-profit organizations dedicated to meeting the needs of individuals experiencing homelessness and vulnerably-housed individuals in the city of Ottawa. Many individuals who access our programs and services live with complex trauma, mental...

  • Security Guard

    4 days ago

    Ottawa, Canada Canadian Security Services Full time

    Canadian Security Services is an acclaimed firm of security professionals with a reputation for both effective security solutions and the use of innovative technology in the protection of life and property. We are currently looking for licensed security guards to work with us in Rideau center in Ottawa, Ontario. We have an opening requiring fulfillment as...

  • Security Guard

    3 days ago

    Ottawa, Canada Shield Security Services Full time

    **Shield Security Services** is currently seeking security guards in **Ottawa**. **Requirements**: - Must have a valid **security guard license** - Having a Reliability clearance or Secret clearance is an asset **Job Types**: Full-time, Part-time **Salary**: $15.50-$20.00 per hour Schedule: - Day shift - Night shift Ability to commute/relocate: -...

  • Overnight Security Guard

    5 days ago

    Ottawa, Canada BLACKBIRD SECURITY INC. Full time

    **Ready to make a difference.** Are you committed to protecting your community? Blackbird Security is seeking to hire **Overnight** **Security Guards** in **Ottawa, ON **for a variety of retail sites. **What you will do** - Establish a strong security presence to deter crime and theft - Document theft and other security violations - Patrol the premises,...

  • Service Specialist

    4 weeks ago

    Ottawa, Canada Convergint Technologies Ltd Full time

    Convergint is looking for a full-time, team-oriented, results-driven Security Service Technician, to join our amazing culture in our Ottawa location. In this position, you are responsible for providing customer and technical support for installed systems that may be moderately complex. Services and supports existing customers by responding to service calls,...