Technology – Director Customer Services
3 weeks ago
Our client is a world leading, technology company that has grown over multiple decades. The Company: develops, manufactures, sells, and supports hardware-based products and systems into a multi-hundred million dollar market, and has been recognized as the segment leader by two major market research organizations. The firm’s products and services are marketed and sold through global distribution channels which consist of: OEMs, systems integrators, and distributors. The company is headquartered in Ottawa, Canada and is a subsidiary of a publicly traded company, also renowned in their segment.Position ScopeReporting to Client Corporation’s General Manager, the Director, CS&S is responsible for leading two groups:Customer Servicewhich supports Client’s products in North America, working directly or through various partners, as well as elsewhere around the world through Client’s regional offices and partners, andSystemswhich provides custom, integrated security solutions for the Canadian market.The overall team offers a range of services such as: system design and site planning, project management, on-site installation supervision, commissioning, training, documentation, and post sales support.Key Responsibilities (directly or through the leadership of his/her team)Business and Personnel Managementworks closely with the Client’s global team to help further profitably grow CS&S revenues and customer satisfaction in line with the business plan objectivesrecruits, motivates, and develops high calibre team members, while evaluating their performance and maintaining attrition levels below the industry averagemanages the group’s workload, and leads the team, including external partners when appropriate, to efficiently deliver high quality service in accordance with the developed operational budgetSystem Design and Site Planning, Project Management, On-site Installation Supervision, Commissioning, Training, and Documentationprovides service and systems-related commercial and technical proposal input and appropriately responds to ad hoc service queriesmay review, assess, and negotiate some aspects of partner or customer contractsleads the team to deliver the range of services noted above, as well as post sales supportensures service-related field issues are qualified, tracked, and appropriately resolved, establishing the required arbitration methods and communication channels, and working with other internal groups as required (e.g. finance, engineering, operations, product management) while balancing the commercial needs of the businessOtherensures the development and implementation of policies, procedures, quality standards, and monitoring systems to track issues and compliance, and maintain defined customer service levels and satisfaction metricshelps enhance and develop new service offerings and provides input to product program roadmaps and development plansPreferred Education and Experiencea related college or university degree or comparable experiencea minimum of 10 years customer service experience in an international, technology-based environment, at least 5 of which in a management capacity including remote staffexperience managing medium/large project deployments ($300K to $3M+)proficiency in CRM systems (Maximizer preferred)security industry experience is an assetLocation and TravelThis position is based at corporate headquarters in Ottawa, Canada. Business trips to visit Client’s global offices, partners, and clients and will amount to an approximate15% travel commitment. #J-18808-Ljbffr
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Technology – Director Customer Services
22 hours ago
Ottawa, Canada Stonewood Group Inc. Full timeOur client is a world leading, technology company that has grown over multiple decades. The Company: develops, manufactures, sells, and supports hardware-based products and systems into a multi-hundred million dollar market, and has been recognized as the segment leader by two major market research organizations. The firm’s products and services are...
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Technology – Director Customer Services
3 weeks ago
Ottawa, Canada Stonewood Group Inc. Full timeOur client is a world leading, technology company that has grown over multiple decades. The Company: develops, manufactures, sells, and supports hardware-based products and systems into a multi-hundred million dollar market, and has been recognized as the segment leader by two major market research organizations. The firm’s products and services are...
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Customer Service Director
4 weeks ago
Ottawa, Canada GoFor Industries Full timeAbout Gofor Delivers Inc. Gofor Delivers Inc. is a leading last-mile logistics provider, delivering exceptional appliance and non‑appliance services with a focus on care and collaboration. With a commitment to innovation and service excellence, we’re rethinking the last mile to better serve customers. Learn more at Let’s Deliver Better™, Together....
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Customer Service Director
4 weeks ago
Ottawa, Canada GoFor Delivers Full timeAbout Gofor Delivers Inc. Gofor Delivers Inc. is a leading last-mile logistics provider, delivering exceptional appliance and non-appliance services with a focus on care and collaboration. With a commitment to innovation and service excellence, we’re rethinking the last mile to better serve customers. Learn more at Let’sDeliver Better™, Together....
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Customer Service Director
8 hours ago
Ottawa, Ontario, Canada GoFor Full timeAbout Gofor Delivers Inc.Gofor Delivers Inc. is a leading last-mile logistics provider, delivering exceptional appliance and non-appliance services with a focus on care and collaboration. With a commitment to innovation and service excellence, we're rethinking the last mile to better serve customers. Learn more at Let's Deliver Better, Together.General...
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Director, Global Customer Services
3 weeks ago
Ottawa, Canada Stonewood Group Inc. Full timeA technology company in Ottawa is seeking a Director for Customer Service & Support. This leadership role involves managing a team supporting products in North America and provides custom solutions. Ideal candidates will have over 10 years of customer service experience, strong project management skills, and proficiency in CRM systems. The role requires...
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Director, Global Customer Services
2 days ago
Ottawa, Canada Stonewood Group Inc. Full timeA technology company in Ottawa is seeking a Director for Customer Service & Support. This leadership role involves managing a team supporting products in North America and provides custom solutions. Ideal candidates will have over 10 years of customer service experience, strong project management skills, and proficiency in CRM systems. The role requires...
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Director, Global Customer Services
22 hours ago
Ottawa, Canada Stonewood Group Inc. Full timeA technology company in Ottawa is seeking a Director for Customer Service & Support. This leadership role involves managing a team supporting products in North America and provides custom solutions. Ideal candidates will have over 10 years of customer service experience, strong project management skills, and proficiency in CRM systems. The role requires...
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Technology Director
4 days ago
Ottawa, Canada R.W. Tomlinson Limited Full timeTomlinson is currently seeking an individual to work in our highly dynamic and fast-moving organization. The Technology Director will lead the development and championing of technology strategy, ensuring alignment with business goals and overseeing the technology vision across all functions of the organization. The Technology Director will be responsible for...
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Director, Information Technology
7 days ago
Ottawa, Canada healthcarecan Full time**The Royal Ottawa Health Care Group** **Employment Opportunity** **ROM24-391E** **Notice of non-union position vacant** **Position: Director** **Regular Full-Time (1.0 FTE) Days** **Program: Information Technology** **Location: The Royal Ottawa Mental Health Centre** **Number of Vacancies: 1** **Overview**: The Director Information Technology provides...
