Customer Service Representative

Customer Service Representative - Seasonal - CanadaLocation: Toronto, CanadaDepartment: Customer ServiceDate Posted: January 02, 2026Who We AreElevate Outdoor Collective is an alliance of iconic outdoor and winter sports brands with a specialized focus on skiing, snowboarding and snowshoeing. With each unique brand maintaining its own individual points of view and driving independent innovation, the Collective is fueled with the strength of world-class development facilities and engineers, global distribution channels and committed outdoor lifestyle enthusiasts and experts. Our brands include K2 Skis, K2 Snowboards, Marker, Dalbello, Völkl, RIDE Snowboards, LINE Skis, Backcountry Access, Atlas Snow Shoe Co., Tubbs Snowshoes, Madshus and K2 Skates.With an international portfolio of world-renowned brands recognized as trailblazers in innovation, performance and, most importantly, fun times by active lifestyle enthusiasts across the globe, Elevate Outdoor Collective will continue its mission to progress the culture of each and every outdoor endeavor it represents. As “One Team” backed by world-class development facilities and product engineers, incredibly talented athletes and ambassadors and a top-notch crew of employees who live and breathe the outdoor active lifestyle, Elevate Outdoor Collective is eager to take things to the next level.Postion OverviewThe customer service rep (seasonal) serves as a sales and service representative for our online retail stores for all Elevate Outdoor Collective brands. This role will work with customers directly via phone, email to help them with product, order, return and warranty claim questions. The role helps support the increased volume of contacts we receive over the active, winter season.ResponsibilitiesSupports all Elevate OC BrandsAnswer customer phone calls in a timely mannerRespond to all online order, return and product questions sent via email or form through our Front applicationUnderstand our product lines in order to assist customers with technical and non-technical questions in support of finding the right product for their needsUnderstand and follow standard operating procedures for order, online return and Warranty claim managementProcess requests for Return Authorizations, and issue RAs in compliance with Elevate return window and policiesAssist customers with delivery issues, misships and pricing errorsProvide excellent customer service to consumers through strong verbal and written communication skills.Maintain product knowledge through clinics, company events and industry publicationsCommunicate regularly with supervisor regarding workload and issues as they arise.Process requests for Return Authorizations, and issue RAs in compliance with Elevate return window and policiesAssist customers with delivery issues, misships and pricing errorsProvide excellent customer service to consumers through strong verbal and written communication skills.Maintain product knowledge through clinics, company events and industry publicationsCommunicate regularly with supervisor regarding workload and issues as they arise.Minimum QualificationsHigh school diploma / GED.Genuine interest and understanding of the Elevate OC collection of products and sports we serveAbility to function well in fast-paced environment and meet multiple deadlinesAbility to work well in a team environment and cross functionallyComfortable working independently and staying on task without supervisionTwo years of customer relations experience.Experience with Microsoft office; Word, Excel, Outlook.Excellent verbal and written communication skillsSolid time management and project management skillsOvertime and/or an adjusted schedule may be required in peak seasonPreferred QualificationsExperience with one or more of the Elevate OC brand collection and/or sporting goods products2-3 years’ experience with outdoor retail sporting goodsPrevious Customer Service ExperienceBi-lingual experience is a plus - English, and FrenchPhysical RequirementsAbility to see, speak and hearAbility to sit in front of computer for long periods of timeAbility to enter data for long periods of timeThe Pay range for this role is $28.00CAD - $32.00CAD.K2-MDV Sports is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. View the EEO is the Law poster here http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdfELEVATE OUTDOOR COLLECTIVE and is subseries is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. View the EEO is the Law poster here http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf #J-18808-Ljbffr