Claims Manager

6 days ago

Toronto, Ontario, Canada Zurich 56 Company Ltd Full time

Claims Manager

Are you ready to grow your career in insurance?

At World Travel Protection (WTP), protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens while travelling.

Our extensive experience in global travel risk management positions us as the go-to choice for travellers worldwide. Trusted by globetrotters, corporate risk managers, and organizations around the world, we specialise in preparing travellers for potential threats and offering assistance when they need it most.

WTP is part of Zurich Cover-More, one of the world's largest travel insurance and assistance providers and part of Zurich Insurance Group, a leading multi-line insurer. We stand for more care, more cover, for all, and we look after more than 20 million of the world's travellers every year, making sure we are there every step of their journey.

What is the opportunity?

As a Third-Party Administrator (TPA) Claims Manager, you will be in a team of managers who play a crucial role in overseeing the complete claims management process, ensuring that all travel insurance claims are managed with precision, efficiency, and empathy. You and your managerial peers will focus on achieving operational excellence, consistently leading a team of claims specialists towards meeting and exceeding key performance indicators (KPIs) and contractual service levels (SLAs).

  • Manage day-to-day claims department operations, including reviewing and approving claims decisions, ensuring prompt processing in line with company policies.
  • Handle disputes and escalations, working with claimants, internal teams, peers, brokers, and underwriters to find fair resolutions.
  • Lead, mentor, and develop a team of claims specialists, setting performance expectations and providing ongoing feedback.
  • Work as part of a team to implement and uphold best practices, process improvements, and measures to prevent fraudulent claims, ensuring compliance with regulatory and contractual standards.
  • Conduct regular claim file reviews and performance assessments, identifying trends and areas for improvement to enhance claims operations and efficiency.
  • Participate in overseeing the onboarding and training of new team members, supporting their development and fostering a collaborative and positive work environment.
What will you bring?
  • 1+ years of supervisory and/or leadership experience in claims management within a TPA or high volume insurance industry, demonstrating strong team management and mentoring capabilities or demonstrated experience in high-pace complex claims management.
  • A proven track record in claims adjudication, a strong customer service orientation, and a commitment to ensuring high levels of satisfaction.
  • Skilled in process improvement and change management to enhance claims operations and efficiency.
  • Excellent communication skills with the ability to convey complex information clearly to various stakeholders.
  • A relevant educational background with a Bachelor's degree or certifications in Kinesiology, Business Administration, Insurance, Risk Management, or related fields/experience. Experience with travel insurance claims is an asset but not required.

If you possess these skills, knowledge, and experience, and are ready to take on a challenging and rewarding role as a TPA Claims Manager, we encourage you to apply. Join us in delivering exceptional service and achieving operational excellence in the world of travel insurance.

Why choose us?

We value optimism, caring, togetherness, reliability, and determination.

We have more than 1500 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, and customer service professionals. We share a global mission to look after travelers, at every step of their journey.

Job flexibility: We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach – after an initial probationary period – ensures our employees maintain work-life balance with the flexibility to work from home 2 days a week.

Career growth: This is an extremely exciting time for us at World Travel Protection, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities, and a supportive work environment that encourages growth.

Take the time you need, for you and your community: We encourage you to take the time you need, when you need it. We offer regular vacation leave (everyone starts with 4 weeks), along with 5 personal days and a comprehensive paid parental leave scheme.

Investing in your health, and your future: We offer a competitive medical insurance package and company-matching pension contributions, as well as wellbeing benefits and quarterly transit subsidies.

Diversity and inclusion: We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

Apply today and let's go great places together

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