FT Customer Experience Manager
4 weeks ago
Deliver a customer centric shopping experience by managing and delivering effective front‑end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.ResponsibilitiesAssist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results.Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs.Plan and lead the execution of class and in‑store events in accordance with Company programs.Lead the omnichannel processes.Manage and execute shrink and safety programs.Assist with cash reconciliation and bank deposits.Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.Assist with the onboarding of new Team Members.Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self‑development.Serve as Manager on Duty (MOD).Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others.Acknowledge customers, help locate the product and provide solutions.Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget.Cross train in Custom Framing selling and production.Lead the delivery of high‑quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager (in select stores that do not have a Framing Manager only).Preferred ExperienceRetail management experience preferred.Physical RequirementsAbility to remain standing for long periods of time.Ability to move throughout the store.Regular bending, lifting, carrying, reaching, and stretching.Lifting heavy boxes and accessing high shelves by ladder or similar equipment.If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.Work EnvironmentPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. #J-18808-Ljbffr
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FT Customer Experience Manager
4 weeks ago
Winnipeg, Canada The Michael's Companies Full timeFT Customer Experience Manager page is loaded## FT Customer Experience Managerlocations: Winnipeg-1949 Bishop Grandin Blvdtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R00296280Store - WINNIPEG-ST VITAL, MBDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations....
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FT Customer Experience Manager
4 weeks ago
Winnipeg, Canada The Michael's Companies Full timeFT Customer Experience Manager page is loaded## FT Customer Experience Managerlocations: Winnipeg-1949 Bishop Grandin Blvdtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R Store - WINNIPEG-ST VITAL, MBDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the...
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FT Customer Experience Manager
4 weeks ago
Winnipeg, Canada The Michael's Companies Full timeFT Customer Experience Manager page is loaded## FT Customer Experience Managerlocations: Winnipeg-1949 Bishop Grandin Blvdtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R00296280Store - WINNIPEG-ST VITAL, MBDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations....
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FT Customer Experience Manager
3 weeks ago
Winnipeg, Canada The Michael's Companies Full timeFT Customer Experience Manager page is loaded## FT Customer Experience Managerlocations: Winnipeg-1949 Bishop Grandin Blvdtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R00296280Store - WINNIPEG-ST VITAL, MBDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations....
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FT Customer Experience Manager
3 weeks ago
Winnipeg, Canada Michaels Stores Full timeDeliver a customer centric shopping experience by managing and delivering effective front‑end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Responsibilities Assist Store Manager in leading and managing adherence to Standard Operating...
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FT Customer Experience Manager
3 weeks ago
Winnipeg, Canada Michaels Stores Full timeDeliver a customer centric shopping experience by managing and delivering effective front‑end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.ResponsibilitiesAssist Store Manager in leading and managing adherence to Standard Operating Procedures...
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Customer Experience Manager Ft
2 weeks ago
Winnipeg, Canada Michaels of Canada, ULC. Full timeStore - WINNIPEG-CROSSROADS, MB Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard...
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Assistant Store Manager FT
2 weeks ago
Winnipeg, Canada Lids Full timeThank you for your interest in Lids!You have applied for Assistant Store Manager FT opportunities in this general geographical area. Open positions at specific locations are posted regularly on the Lids career site. We highly encourage you to apply to preferred locations directly.About Our CompanyLids Sports Group is the largest licensed sports retailer in...
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Customer Service Representative
2 weeks ago
Winnipeg, Canada eCom Customer Care Full time**We are hiring full-time, permanent Customer Service Representatives (CSRs) to join our team! CSRs are responsible for delivering top notch service to clients while promoting a variety of products and services.** **CSRs are responsible to**: - Efficiently and effectively manage high customer call volumes. - Identify and address customer needs, providing...
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FT Manager, Total Rewards
3 weeks ago
Winnipeg, Canada Manitoba Liquor & Lotteries Corporation Full timeFT Manager, Total Rewards Join to apply for the FT Manager, Total Rewards role at Manitoba Liquor & Lotteries Corporation Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous...
