Client & Operations Program Manager

Reporting to the EVP | Office of the EVP About Point 1 Point 1 is a retail display and packaging company that partners with brands to design, engineer, and deliver high-quality in-store merchandising solutions. Our work sits at the intersection of client service, design, and manufacturing operations, where coordination, attention to detail, and follow-through are essential. We’ve built long-standing client relationships by being reliable, quality-oriented and execution-focused. Internally, nearly 50% of our employees have been with Point 1 for over 10 years, reflecting a stable and collaborative environment where people tend to stay and grow. About the Role We’re looking for a Client & Operations Program Manager to work closely with the Executive Vice President (EVP) and support the smooth flow of work across both client-facing and internal teams. This role sits within the Office of the EVP and focuses on helping coordinate intake, prioritization, communication, and follow-through across Sales, Design, Estimating, and Operations. It is not a production leadership role. Instead, it supports day-to-day operations by helping keep priorities clear, information aligned, and projects moving forward. This is a hands‑on role for someone who enjoys being close to the work, collaborating across teams, and bringing structure and organization to multi‑step projects. Key Responsibilities Client & Project Intake Support the intake of new client requests and project briefs Review incoming information to help ensure it is clear, complete, and feasible Work with internal teams to clarify scope, timelines, and expectations before work begins Help create and maintain project records and dossiers for internal teams Cross-Functional Coordination Work closely with Sales, Design, Estimating, and Operations to help keep projects on track Help ensure teams have the right information at the right time Assist with aligning priorities and sequencing of work Monitor progress and help flag when momentum slows or handoffs need attention EVP Support & Priority Management Help maintain the EVP’s project and priority tracker Support filtering and organizing incoming requests to the EVP Assist with follow‑ups so commitments are visible and tracked Follow‑Through & Alignment Help track commitments across teams and support follow‑through Assist in identifying risks or misalignment early Bring recurring themes or concerns to the EVP’s attention Client Communication Follow up with clients on details, approvals, and deliverables as needed Maintain clear and professional communication Share relevant updates internally to support alignment Continuous Improvement Support improvements to internal workflows, tracking tools, and documentation Participate in initiatives aimed at improving efficiency and communication Who You Might Be 3–5+ years of experience in program management, project coordination, client services, operations support, or a similar cross‑functional role Comfortable working with multiple teams and supporting senior leadership Highly organized, reliable, and able to manage several priorities at once Comfortable following up, asking questions, and keeping work moving Clear communicator with both clients and internal teams Detail‑oriented, proactive, and thoughtful in how you approach your work Bilingual in both English and French Located in Greater Montreal or surrounding area Experience in packaging, manufacturing, design, or agency environments is an asset, but not required. This role offers room to grow in scope and responsibility over time for someone who demonstrates reliability, sound judgment, and a strong sense of ownership. It is well suited to someone looking to build on a solid coordination or program support foundation and take on broader responsibility as they grow. Interested? If you’re looking for a role where you can contribute meaningfully, work closely with leadership, and be part of a well‑established team, we’d welcome your application. #J-18808-Ljbffr