Manager and Team Lead, Quality Assurance

OverviewJoin to apply for the Manager and Team Lead, Quality Assurance role at First National Financial LP. This position reports to the Director, Quality Assurance and is a full-time opportunity based in Montreal, QC.The OpportunityReporting to the Director, Quality Assurance, the Manager leads a team of Quality Assurance Specialists who are responsible for the post-funding review of underwriting quality. The manager guides and motivates the team to meet targets and schedules while maintaining quality results.How You Will ContributeEnsure Quality Assurance reviews are conducted in a timely, efficient, and objective mannerSchedule reviews and allocate appropriate resources to meet targetsPerform “QA of QA” reviews and provide prompt feedback to team membersReview findings identified by the team to ensure accuracy and keep Sr. Management informed of any trends identifiedComplete management reporting as requiredAssist with reviewing and responding to external auditsStay up to date with policy, product, investor, and insurer requirementsManage the capacity of the team through efficient delegation of work and monitoring of productivity reportsMotivate team members to meet performance targets through ongoing feedback and coachingEstablish performance and work standardsRecruit, interview, hire, and onboard new employees as requiredProvide coaching, training, support, and development to team membersLead team meetingsConduct annual performance reviewsAdhere to policies/procedures to ensure AML requirements are met, when applicableLanguage requirement: The position requires linguistic fluency. Priority will be given to candidates who are completely fluent in English and French.Qualifications and ExperiencePost-secondary education requiredPeople management skills—coaching, feedback, development of individuals and teamsAbility to build and maintain positive relationshipsAbility to manage and resolve conflictStrong communication skills—both written and verbalStrong analytical skillsOrganizational and time management skillsPositive team player with desire and ability to mentor othersEffective problem solving and decision making skillsMust have experience/knowledge of residential underwriting practicesFully competent in working with basic PC software and Microsoft Office productsAbility to manage pressure in an environment of high-volume processing with tight turnaround timesBilingualism (French, English) requiredWorking Environment And Physical DemandsOffice environmentPeriods of high volume with tight timelinesLong periods of stationary position/sittingProlonged periods of repetitive movement (i.e. using a keyboard and mouse)Long periods of time in viewing a computer screenMulti-tasking may include speaking to customers on a telephone call while looking up information on a computer programWhy Join First NationalCompetitive compensationComprehensive benefits program (Health Spending Account, Maternity and Parental Leave Top Up)Extensive training programs to set our employees up for successModern office environment conducive to collaborationSupportive teamwork cultureOpportunities to give back to the communities and work through events focused on a variety of charitiesOngoing social events throughout the yearThe Team You’ll JoinFounded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender. First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.We would like to thank all applications for their interest in this vacancy, but only candidates selected for an interview will be contacted. First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law. We support requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.#FNLOQCJob DetailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Quality Assurance #J-18808-Ljbffr