Customer Solutions Specialist

Join easyhome — Canada’s largest lease‑to‑own business and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do. We have been recognized as one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and named among the Best Workplaces for Women and one of the Most Trusted Executive Teams. These accolades reflect our commitment to building an inclusive, high‑performance culture where people thrive and innovation drives us forward. We help Canadians build brighter futures by offering flexible weekly and monthly payment plans that allow customers to furnish their homes, improve their quality of life, and step toward stronger financial standing. If you’re passionate about making a difference, join a team that empowers people to create comfortable, confident lives—one lease at a time. Why Work With Us? Leverage our RRSP match and Employee Share Purchase Plan programs. Employee discounts on furniture, electronics, and appliances. Access 24/7 healthcare through Virtual Doctor Appointments. Customize benefits with options for 100% coverage. Internal development training programs and platforms including job‑specific training, career coaching, leadership excellence, mentorship, and more. Celebrate your birthday PAID Enjoy paid vacation and personal days. For a complete picture of total rewards, please click here. Responsibilities Customer Engagement & Sales Build strong customer relationships by welcoming and engaging customers in person, over the phone, and by email. Interview customers to understand their financial and personal needs and match them with the appropriate financial, leasing, and/or service product solution. Explain lease and credit terms and educate customers on credit‑building opportunities. Maximize sales of goeasy’s financial services and home goods through methods such as cross‑selling. Account Management & Collections Manage customer accounts, including opening new accounts, updating records, processing payments, and monitoring overdue accounts. Perform administrative duties and secure all required information to fulfill customer contracts for products and services. Conduct collection activities on financial services and products while maintaining empathy and professionalism. Build long‑term customer relationships to create trust and increase customer retention. Follow up with customers on missed payments and negotiate repayment terms where applicable. Retail Operations Uphold merchandising standards including showroom set up, pricing and promotion changes, and inventory tracking. Maintain cleanliness, organization, and a customer‑ready environment in the store. Assemble and disassemble electronics and home furnishings as needed. Coordinate delivery paperwork and ensure accurate documentation for lease and finance applications. Perform out‑of‑store duties such as assisting with delivery of merchandise, collection activities, and administrative duties. Perform other duties as assigned by management. Qualifications Proven communication and interpersonal skills with a passion for helping others. Sales‑oriented mindset with the ability to meet targets and drive results. Experience in a customer‑facing environment (retail, finance, or leasing preferred). Strong multitasking abilities and attention to detail. Availability to work a variety of shifts within store operating hours (10 am‑7 pm, Mondays to Saturdays). Ability to lift 50+ pounds and perform physical tasks such as moving and arranging merchandise. Comfortable with sales calls, collections, and having difficult customer conversations. Must be legally eligible to work in Canada and able to pass criminal, employment, and credit background checks. A driver’s licence would be considered an asset. Diversity, Inclusion, and Equal Opportunity Employment At goeasy, we believe that we can only be the best when people bring their best selves to work every day. We are committed to an inclusive, equitable, and accessible workplace and to providing accommodations—such as accessible meeting rooms and captioning for virtual interviews—to remove barriers throughout the recruitment process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. Additional Information All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above. Seniority Level: Entry level Employment Type: Full‑time Job Function: Consulting, Information Technology, and Sales Industry: Consumer Services Location: Pembroke, Ontario, Canada Referrals increase your chances of interviewing at goeasy Ltd. by 2× #J-18808-Ljbffr