Investment & Retirement Specialist

3 weeks ago


Edmonton, Canada Canada Life Full time

Overview Join Canada Life as an Investment & Retirement Specialist on the Freedom Experience team. This role focuses on ensuring customer satisfaction and loyalty by providing sound investment advice and exceptional customer service. Responsibilities Support customers enrolling in group retirement savings plans, helping them understand plan design, set contribution levels, and transfer funds. Provide personalized investment portfolio and retirement advice tailored to each customer's circumstances. Maintain strong relationships with customers through phone, email, in‑person, and virtual appointments, managing warm leads and addressing inquiries about investments or retirement plans. Educate and advise on financial planning and related topics. Engage proactively and reactively with clients considering asset withdrawals, asking probing questions to understand concerns and offering personalized financial solutions. Collaborate with internal teams to address client issues and improve overall satisfaction. Conduct client win‑back initiatives to prevent asset outflows and implement campaigns to improve engagement and retention. Help the team grow and retain plan member assets within group retirement plans. Identify opportunities to enhance client experience and loyalty by offering value‑added services and customized solutions. Qualifications Bilingualism (fluent French and English) is an asset; required for Quebec. Five years industry experience in financial services, focusing on sales or loyalty retention. Reliability Status Security Clearance will be completed after offer. Professional certifications (CFP, CFA, LLQP) are advantageous. Strong knowledge of pension, savings, and investment products. Excellent communication and interpersonal skills with proven effectiveness engaging clients. Demonstrated ability to negotiate and influence clients, presenting compelling arguments to retain assets. Bachelor’s degree in finance, business administration, economics, or related field. Adaptability, quick learning, pattern recognition, and client‑focused recommendations. Working knowledge of MS Office and Salesforce is beneficial. Compensation Base salary $52,800 – $97,700 annually, plus variable compensation components such as annual bonus and commission. Location & Application Career opportunities open a minimum of 5 business days from posting. Applications are reviewed on a rolling basis. Apply today to join Canada Life. #J-18808-Ljbffr



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