Director of Operations
1 week ago
Director of Operations – IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, AI and automation solutions. The Director of Operations will oversee all facets of contact center operations, including hiring, training, quality control, reporting, performance optimization and partner services. Responsibilities Drive best practices in all areas of responsibility. Ensure proper planning, staffing, training and development is achieved across all teams. Lead ramp‑up drives and goal setting. Create action plans for continuous growth and improvement, business development and client satisfaction. Drive results and performance optimization through client‑specific internal KPIs and financials, while ensuring service level agreements are met with optimum quality and service. Direct and audit to ensure adherence to corporate policies and client‑specific policies. Support and promote the IntouchCX culture within teams and at our campuses, integrating partner culture. Motivate and inspire teams, building trusting relationships throughout the organization. Develop and execute motivational incentives on the floor. Partner with stakeholders across the organization to ensure consistency within operations. Maintain close auditing cadence through reporting, observations and personal contact. Work directly with Operations Workforce Optimization teams to deliver client staffing requirements. Qualifications Post‑secondary diploma or degree in Business or related field. 7 to 9 years of contact center leadership experience, including cross‑functional team management. 5 years of client relationship management experience. Experience analyzing and influencing profit & loss statements and performing cost analysis. Experience maintaining and developing operational statistics, financial management information and results reporting. Excellent communication skills (listening, verbal and written) with the ability to communicate with various positions and departments. Excellent organizational and time‑management skills with the ability to work under tight deadlines. Strong motivation to meet program and internal business KPIs. Ability to implement change and innovation throughout teams. EEO Statement IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. We are committed to ensuring equality of opportunity in all aspects of employment and do not discriminate based on protected characteristics. We accommodate persons with disabilities. If you need accommodation at any stage of the application process, please let us know. Benefits Industry‑leading medical, vision and dental benefit plans + paid time off benefits. Ample career growth opportunities. Location: Winnipeg, Manitoba, Canada #J-18808-Ljbffr
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Director of Operations
2 days ago
Winnipeg, Canada IntouchCX Full timeAbout IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long‑term...
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Director of Operations
3 days ago
Winnipeg, Canada IntouchCX Full timeAbout IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long‑term...
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Director of Operations
2 weeks ago
Winnipeg, Manitoba, Canada IntouchCX Full timeAbout IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...
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Director of Operations
2 weeks ago
Winnipeg, Manitoba, Canada Lambert Nemec Group Full timePosition OverviewWe are partnering with a respected, community-focused non-profit organization to recruit for aDirector of Operations & HR (CPHR designated or working trowards it).This is a pivotal leadership role for a professional who blends deep, strategic Human Resources expertise with strong operational management skills. The ideal candidate will...
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Director of Operations
1 week ago
Winnipeg, Canada IntouchCX Full timeDirector of Operations – IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, AI and automation solutions. The Director of Operations will oversee all facets of contact center operations, including hiring, training, quality control, reporting, performance optimization and partner services. Responsibilities Drive...
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Director, Banking Operations
3 weeks ago
Winnipeg, Canada Canada Life Full timeDirector, Banking Operations Employment type: Permanent Full‑time.We are looking for a Director of Banking Operations to co‑lead the Banking Operations and Corporate Services for Canada Life and Great‑West Lifeco. The role works closely with leaders from Corporate Treasury, Investments, and the Lines of Business to ensure key transactions and processes...
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Director, Banking Operations
3 weeks ago
Winnipeg, Canada Canada Life Full timeDirector, Banking Operations Employment type: Permanent Full‑time.We are looking for a Director of Banking Operations to co‑lead the Banking Operations and Corporate Services for Canada Life and Great‑West Lifeco. The role works closely with leaders from Corporate Treasury, Investments, and the Lines of Business to ensure key transactions and processes...
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Director, Service Centre Operations
2 weeks ago
Winnipeg, Manitoba, Canada Manitoba Public Insurance Full timeOverview:Reporting to the Vice President & Chief Operations Officer (COO), the Director, Service Centre Operations (SCO) is responsible and accountable for the overall leadership of service and operations for an assigned portfolio of Manitoba Public Insurance (MPI) Service Centres and workgroups. These units cumulatively represent a large portion of the...
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Executive Director, Land
7 days ago
Winnipeg, Manitoba, Canada Government of Manitoba Full timeExecutive Director, LandXM2 Senior Manager 2Regular/full-timeManitoba Indigenous Reconciliation SecretariatLand DivisionWinnipeg MBAdvertisement Number:44833Salary(s):XM2 $110, $135,058.00 per yearClosing Date:January 5, 2026The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where...
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Director of Operations — Scale CX
2 days ago
Winnipeg, Canada IntouchCX Full timeA global leader in customer experience is seeking a Director of Operations in Winnipeg. This role requires a dynamic leader with extensive experience in contact center operations, driving best practices, and ensuring client satisfaction. The ideal candidate will possess strong leadership skills and a solid background in client relationship management....
