Manager, Security Operations Centre

Employment Type: Full-time RegularCity: Calgary, AB (YYC)Posting Open Date: 12/29/2025Posting Close Date: 01/12/2026 (Please note the posting will close at 11:59pm MST)This position requires in-person collaboration up to 5 days per week. Please note this arrangement is subject to change with business requirements.OverviewThe Manager, Security Operations Centre (SOC) is responsible for the overall delivery and development of the SOC product roadmap, ensuring WestJet’s Security Operations Centre operates as a consistent, value-driven, and strategically aligned service. This role drives service enhancement, operational maturity, and business capability across the SOC. It plays a critical role in protecting WestJet by ensuring strong cybersecurity monitoring, incident detection, response, and threat-hunting capabilities, all aligned to WestJet’s cybersecurity strategy and enterprise priorities.ResponsibilitiesLead and oversee the 24/7/365 Security Operations Centre, ensuring effective detection, response, and management of cybersecurity incidentsOwn and deliver the SOC service roadmap, aligned to cybersecurity strategy and business needsBuild and maintain a continuous service improvement backlog focused on improving security incident detection, response, and threat-hunting capabilities in partnership with Cybersecurity teamsManage the relationship with a Managed Service Provider (MSP) responsible for day-to-day SOC operations, including:Understanding operational activities and service offeringsAddressing resourcing challenges and performance issuesEnsuring delivery against defined contractual services, outcomes, and KPIsEscalating issues as required to protect service integrityCultivate strong partnerships with key 24/7 operations teams (Major Incident Management, IT Service Desk, and IT Operations Centre) to enhance service alignment and operational effectivenessPartner with Enterprise Monitoring to drive integrated observability and ensure SOC workflows are aligned to enterprise monitoring capabilitiesDrive business- and cybersecurity-led process improvements through clear reporting and operational metrics, including MTTD and MTTREnsure SOC processes and practices align with industry standards and frameworks, including NIST CSF, ISO 27001/27002, PCI-DSS, and ITILDevelop and deliver Cyber Security Incident Response (CSIRT) training and awareness programsEnsure alignment between cybersecurity incident response and broader enterprise processes, including Major Incident Management, Disaster Recovery, and Business ContinuityProvide people leadership for 15–24 employees, including coaching, performance management, and team developmentParticipate in an on-call rotation to support operational incidents and ensure continuity of SOC servicesExperience And QualificationsBachelor’s degree in a related field or equivalent practical experience3–6 years of experience in cybersecurity operations, security monitoring, or incident responseProven experience leading or managing operational security services, ideally in a 24/7 environmentExperience managing third-party or managed service providersStrong understanding of SOC operations, incident response, and threat-hunting practicesDemonstrated experience working with cybersecurity frameworks and standards (NIST, ISO 27001/27002, PCI-DSS, ITIL)Required certifications: SAFe, POPM, CISSP, or CISMStrong leadership, decision-making, and stakeholder management skills in fast-paced, operationally critical environmentsBenefitsA competitive total rewards package with a fun and friendly cultureTravel privileges for you and your family, effective from your start dateSavings and Benefit programs that are flexible to meet your specific needsAbout WestJet Group Of CompaniesWestJet took to the skies in 1996 with just over 200 employees and three aircraft. Since then, WestJet has pioneered low-cost travel in Canada, following integration with Sunwing in 2025, more than 14,000 WestJetters support nearly 200 aircraft and connect guests to more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia.Our Safety PromiseAt WestJet, the safety and security of our people and our guests is a core value. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.Our Commitment to Diversity and InclusionWe embrace what makes us each unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences, and backgrounds, and if you\'re passionate about this role, we encourage you to apply - even if you don\'t meet every qualification listed. WestJet is committed to inclusiveness, equity, and accessibility. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com. #J-18808-Ljbffr