Healthcare Operations Centre Dispatcher

7 days ago

Calgary, Alberta, Canada Paladin Security Full time $45,000 - $65,000 per year

Healthcare Operations Centre Dispatcher

  • Create, update and modify work schedules for Security Guards within Paladin Security for the healthcare contract.
  • Maintain scheduling software (winTEAM) and coordinate any entry completed by anyone within or outside the healthcare operations center to ensure accuracy
  • Work with Client Service Managers to ensure that all scheduling needs are met, and that client and site information is accurate
  • Strategically plan schedules to ensure effective use of resources and minimal overtime is acquired
  • Provide information to guards, managers, and department manager as requested regarding additional shifts, vacation requests, last minute book-offs, shift availability and shift cancellations
  • Liaise with the Alberta Protective Services Operations Center to ensure all scheduling requirements are being fulfilled
  • Help track overtime on a pay period basis and report the results to senior management, while trying to minimize any unnecessary overtime

Requirements:

  • Must possess a High school Diploma, Post-Secondary education is an asset
  • Previous customer service experience is an asset
  • The ability to use judgement and decision-making skills to evaluate situations and establish priorities
  • Must have an outgoing, friendly, and extroverted personality
  • Excellent written and oral skills in English, with the ability to effectively communicate with a diverse workforce
  • Strong computer skills; including Word, Excel, PowerPoint and Outlook
  • Ability to learn quickly and navigate through new software is an asset
  • Able to work effectively and efficiently in a deadline driven environment
  • Strong time management, multitasking, problem solving, and organizational skills
  • Must be detail oriented, team player, self-motivated, and able to take direction

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