Assistant Branch Operations Manager

Overview RBC Dominion Securities Management team located in Kelowna is looking for an Assistant Branch Operations Manager. The Assistant Branch Operations Manager fulfills a leadership role in the branch by providing operational and administrative support to the Branch Management Team and Advisor teams. In addition to managing client account activities and ensuring compliance standards are met, the role includes liaising with internal departments, providing software and process‑related training, and managing the branch facilities and equipment. What will you do? Instrumental in managing the daily administrative operations of the branch including approval of incoming and outgoing daily transactions, verify and action requests submitted by sales support staff, verify documentation and approve account openings, etc. Assist with training new branch support staff and coordinate ongoing training initiatives for existing branch staff. Ensure compliance and internal control requirements are met. Branch technology access, set up, and troubleshooting. What do you need to succeed? Must‑have Meticulous attention to detail and excellent time management skills Exceptional written and verbal communication skills in English A professional approach to all situations to create a positive working environment Ability to complete duties independently seeking out own answers and solutions Nice‑to‑have Canadian Investment Regulatory Exam, CIRE Knowledge of RBC Dominion Securities’ systems and procedures, an asset Experience in the securities industry is an asset What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Benefits A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high‑performing team A world‑class training program in financial services The expected salary range for the above position is $55,000 - 85,000 depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs. This position may be eligible to receive a discretionary/variable incentive payment. RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that: Drives RBC’s high‑performance culture Enables collective achievement of our strategic goals Generates sustainable shareholder returns and above market shareholder value Job Skills Conflict Management Customer Service Customer Service Administration Customer Service Management Interpersonal Relationship Management Online Customer Support Oral Communications Problem Management Service Request Management Time Management Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in‑the‑know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well‑being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. #J-18808-Ljbffr