Regional Operations Manager

Regional Operations Manager - HVAC Supermarket ExperienceBrantford, ON, CanadaJob DescriptionWho We AreBGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.comSUMMARYThe Regional Operations Manager is responsible for the effective management of a skilled trades operation. Specific responsibilities include but are not limited to: Driving team engagement to ensure achievement of all requirements, collaborating on process development and implementation, achieving service level agreements and maintaining compliance with all regulatory, safety and all other requirements.KEY DUTIES & RESPONSIBILITIESPeople leadership responsibilities include but are not limited to:Manages a team of Technicians for the assigned regionResponsible for people-oriented activities including but not limited to employee engagement, development and performance management, hiring and retention, compensation recommendationsEnsures compliance with health and safety standards in the delivery of work through activities including but not limited to conducting regular tool box talks, implementing safety training, providing protective equipment, reviewing and monitoring incidentsEnsures work is performed in accordance to all internal and external requirementsMaintains current awareness and knowledge of all applicable regulations and requirementsProvides technical support to TechniciansOperations ManagementManages operational budgets with a focus on cost control (burden costs), and weekly work order expenditures.Collaborates with relevant stakeholders to review, develop, refine and implement processes and standard operating proceduresRecommends and implements technologies to achieve greater efficiencies and productivityMaintains current awareness and ensures compliance with all applicable regulations and requirementsDeploys Technicians to projects and work orders and to ensure projects and work orders are completed on‑time and meets all requirementsMonitors and drives team performance to ensure achievement of service level agreements and performance metricsAchieves greater efficiencies through factors including but not limited to effective resource utilization and labor loading, work order and callback issues review and developing and implementing corrective solutions, leveraging self‑perform.Collaborates with Dispatch and CMMS teams for effective service deliveryInvestigates and resolves operational issuesActs with a high degree of urgency in resolving issues to ensure timely resolution and to maintain client satisfactionOther duties as assignedEDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONSMINIMUM EDUCATION:Community college diploma or equivalent training (e.g. RPA, CET)JOB-RELATED EXPERIENCE:More than five years up to ten yearsKNOWLEDGE AND SKILLS8 to 10 years of trades operations work experience, with at least 5 years at the supervisory or management levelIn-depth knowledge of applicable regulatory requirements and maintains current awarenessTechnical expertise in one or more of skilled trades discipline – refrigeration, electrical, plumbingAbility to lead and engage a team of skilled trades employees and drive performance to ensure all requirements are achievedSkilled at managing a skilled trades operations and employeesAbility to develop and implement processes and standard operating proceduresSkilled at influencing, persuading and negotiatingComputer proficiencyLicenses and/or Professional AccreditationTrade certification in one or more of the following would be considered an asset #J-18808-Ljbffr