Mortgage Specialist Assistant- EN

OverviewJoin to apply for the Mortgage Specialist Assistant- EN role at RBCJob description overview includes remote work opportunities and role alignment with mortgage support functions.What is the opportunity?Supports top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service and support. Provides primarily responsive client contact management. Develops relationships with service partners to ensure operational guidelines are adhered to and transactions are processed efficiently.What will you do?Consistently provide superior responsive service to client fax / e-mail / telephone requestsConsistently provide superior responsive execution and delivery of client transactions/requestsFamiliar with key referral sources and has a strong knowledge of mortgage process which facilitates solutions and problem resolutionsDemonstrates personal commitment to ensure skills and knowledge are up-to-date and meet position requirementsTakes the initiative to keep informed of current events, market news and internal information on RBCnet and applicable internal sitesManages Mortgage Specialist’s e-mail/mail, proactively responding to correspondence/requests and prioritizes for Mortgage Specialist to readEnsures Mortgage Specialist’s diary is effectively time managed to create capacity for all required activitiesManages office routines and expenses ensuring efficiency is maintained through availability of equipment and supplies and effective management of files and recordsEnsure the mortgage Specialist's needs are proactively identified and provide the documentation and information necessary to perform their dutiesWhat do you need to succeed?Must-haveTo support the position of a mobile Mortgage Specialist you should be sales-oriented, self-motivated, self-managed and thrive in a fast paced environmentYou must be able to consistently provide superior responsive service to client requests in order to build customer loyalty and trustYou must be extremely well organized with the ability to multi-task and prioritizeYou are an energetic and enthusiastic team player who pays attention to detailStrong computer skillsStrong knowledge of the mortgage process and Home Financing products is an assetBilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needsWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including performance based bonuses, flexible benefits and competitive compensationLeaders who support your development through coaching and managing opportunitiesWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesJob SkillsClient Centricity, Communication, Critical Thinking, Curious MindsetAdditional Job DetailsAddress: 1 PLACE VILLE MARIE: MONTRÉALCity: MontréalCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: PERSONAL & COMMERCIAL BANKINGJob Type: RegularPay Type: SalariedPosted Date: 2025-12-08Application Deadline: 2025-12-22Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity Employment: At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth. RBC strives to deliver a workplace based on respect, belonging and opportunity for all. #J-18808-Ljbffr