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OverviewOur client, a Canadian bus manufacturer which designs, engineers and manufactures mid-size buses for transit authorities and commercial enterprises, is looking for a Heavy Duty Mechanic or Truck & Transport Mechanic with EV / Hybrid bus repair experience. The technician is responsible for providing technical repair and service work either in a facility or in the field. Service technician may work on buses needing to be maintained, diagnostic review and repaired. However, majority of work will revolve around communicating with customers and researching/developing step by step repair procedure to deliver via phone or email.Role OverviewEnsure customer satisfaction for vehicles in and out of warrantyEngage with customers to ensure maximum satisfaction and build relationshipsProvide technical support to fleets in and around Langley, British ColumbiaPerform repairs as needed in and out of warrantyUse creativity and resourcefulness to solve problems in the fieldReview and approve local warranty claimsDiscuss parts sales packages with customersReport on parts and service experiences from the customerTrack and report on daily duties (calls/repairs/diagnosis/parts and service discussions)Communicate product design improvements to engineering and development teamsResearch and build campaigns and service bulletins to resolve field issuesDevelop and deliver training programs to the customerAssist and train customers on new procedures, hands-on where requiredAssist clients in maximizing vehicle performance, uptime, and reducing operating costsTravel will be requiredQualificationsHighly skilled in maintenance and troubleshooting of heavy-duty vehicle mechanical and electrical systemsExcellent organizational, communication, and interpersonal skillsPost-Secondary Technical Diploma an assetRed Seal Heavy Duty Equipment Technician or Automotive Service Technician an assetClass 5 License air brake endorsement and clean drivers abstractProficient in technical writing, using Windows and Microsoft Office SuiteAbility to create TSB and Campaigns from data collected and analyzed by the Service, and Engineering teamsAbility to travelAbility to host technical training sessionsCNG experience an assetEV experience an assetCompensation$80,000-$100,000 - Open to qualified candidates living in the area, or willing to relocate to the area. #J-18808-Ljbffr
