Senior Director, Head of ServiceNow

Senior Director, Head of ServiceNow Join to apply for the Senior Director, Head of ServiceNow role at RBC. Get AI‑powered advice on this job and more exclusive features. What is the opportunity? As the Senior Director, Head of ServiceNow you will oversee the ServiceNow platform and its integration within RBC and CNB in support of Technology & Innovation and Technology & Operations strategies. This role is accountable for leading and managing the technical strategy and execution of related firm‑wide transformation programs to drive change in the organization. You will lead information security technology frameworks and related cutting‑edge solutions to attain functional, business‑unit or country/regional operational objectives. What will you do? Strategic Leadership Develop and set the vision, strategy, roadmap, and mandate for RBC’s and CNB’s ServiceNow technology platform and integration to align with RBC. Drive strategy and operational activities to enable CNB and RBC to operate as an integrated organization. Lead CNB ServiceNow transformational processes and platform changes and ensure alignment with T&O’s strategy. Planning, Delivery and Execution Translate the T&O strategy and vision into high‑level scope and design for CNB and RBC ServiceNow technology integration, measured by a complete technology integration with CNB adoption of RBC technology and standards. Develop and lead transformational technology changes that reshape the business and create opportunities for significant growth. Champion strong governance and mentor key leaders to enable change across the organization. Set strategy and drive transformational technology changes that reshape the business and create opportunities for significant growth. Continuous Risk Management Uplift processes and operating model to automatically and intelligently ensure internal and external regulatory and compliance metrics and requirements are consistently met across the US and Canada. Relationship and Communication Resolve highly complex conflicts/issues and escalates to the executive / Board level, if required. Provide thought leadership and work to influence and impact both CNB and RBC. Interact with senior executives and executives on the full range of matters related to ServiceNow. Speak at tech conferences to promote the RBC IT brand and garner partnership from vendors and academia on innovative initiatives. Managerial Excellence Accountable for setting an example to mentor individuals across RBC / CNB by demonstrating the values of the organization (customer centricity; productivity; agility) and helping individuals achieve exemplary performance. Set direction and vision for the team, coaching and mentoring managers and directors. Ensure focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance. Identify and proactively retain critical talent through integrations and transition. Ensure succession planning for key positions. What do you need to succeed? Must‑have Proven ability to lead complex, high‑intensity transformational programs. Working knowledge of Service Level Management, Availability Management, Change Management, Problem Management, Incident Management, Asset Management, Configuration Management and Knowledge Management. Strong analytical and problem‑solving abilities. Effective communication and negotiation skills. Nice‑to‑have Expert Level certification in ITIL. What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. Leaders who support your development through coaching and managing opportunities. Ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive, and high‑performing team. A world‑class training program in financial services. Job Skills Adaptability, Commercial Acumen, Creative Visioning, Decision Making, Industry Knowledge, Information Technology Trends, IT Financial Management, Long Term Planning, Strategic Thinking, Time Management Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W – TORONTOCity: TorontoCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: TECHNOLOGY AND OPERATIONSJob Type: RegularPay Type: SalariedPosted Date: 2025-12-01Application Deadline: 2026-01-30Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above. Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in‑the‑know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. #J-18808-Ljbffr