Benefits Administrator
3 weeks ago
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we leverage leading-edge technology and focus on individual needs to create the future of health. As a global health and well-being provider—covering physical, mental, and financial health—TELUS Health aims to improve outcomes for consumers, patients, healthcare professionals, employers, and employees. The Benefits Administrator will take ownership of investigating, diagnosing, and resolving client inquiries related to benefits and software issues. Responsibilities include responding to tickets and calls, understanding client needs deeply, and acting as a liaison between clients and support, configuration, and implementation teams. Being SLA-driven, providing timely feedback and escalation is critical. You will work closely with the Application Support Team Manager and contribute significantly to the team. Responsibilities Resolve client inquiries via phone, email, or ticketing system, including sensitive escalated issues. Understand business requirements, build test cases, and test software changes. Troubleshoot problems by researching, analyzing, and identifying symptoms and causes. Meet client deadlines according to SLAs by managing and prioritizing tasks while ensuring quality. Follow best practices, including confidentiality standards and peer review. Coach and mentor junior staff within the team. Participate in special projects and new implementations as needed. Identify inefficiencies in business processes and suggest improvements. Document lessons learned and share knowledge regularly to build team knowledge base. Work outside regular hours occasionally for testing purposes. Qualifications Minimum 3 years of experience in the Benefits field. University or college diploma in business administration or equivalent. SaaS experience is an asset. Strong problem-solving, documentation, and multitasking skills. Excellent written and verbal communication skills. Strong teamwork skills, with ability to collaborate and build relationships. Enthusiasm, team spirit, work ethic, and flexibility. Ability to handle multiple urgent issues and prioritize effectively. Initiative, flexibility, and follow-through. Ability to create urgency and coordinate teams. Proficiency with current technology tools and Microsoft Office suite. Experience with Microsoft SQL scripts. #LI-JD1 #LifeAtTELUS #HiringNow About Us We’re a people-focused, customer-first, purpose-driven team committed to innovation and doing good. We improve lives through technology and foster a culture of innovation that empowers our team to solve complex problems and create meaningful outcomes. TELUS promotes an inclusive culture that embraces diversity and is committed to fair employment practices. We provide accommodations for applicants with disabilities during the recruitment process. In accordance with our Data Center Security Policy, employment may require security screening for roles involving access to sensitive client technology information. Additionally, all team members working at Data Centers or with access to sensitive information must be fully vaccinated against COVID-19. Note for Quebec candidates: English language skills are required for this position due to interaction with external/internal parties and use of English applications/software. By applying, you agree that your information will be shared with TELUS Group of Companies’ Talent Acquisition team and relevant leaders involved in the selection process. #J-18808-Ljbffr
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Benefits Administrator
2 weeks ago
Toronto, Canada PACE Consulting Benefits & Pensions Ltd. Full time**Job Summary** Bring your benefits knowledge and admin skills to a team that values both and build a foundation for career growth. At PACE Consulting Benefits & Pensions Ltd., we’re looking for a detail-oriented, proactive **Benefits Administrator** to support our consulting team in managing group benefits and retirement plans. This client...
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Benefits Administrator
6 days ago
Toronto, Canada Manion Wilkins & Associates Full time**WHO ARE WE?** We’re Manion, a Canadian firm that provides third party benefits administration, payments, and consulting services. Providing solutions to streamline the administration of an organization’s pensions and health benefits, they know how to deliver the highest value. Manion leads the way in web-based plan access and administration, making it...
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Benefits Administrator
3 days ago
Toronto, Ontario, Canada LifeWorks Full timeTELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is...
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Benefits Administrator
3 weeks ago
Toronto, Canada LifeWorks Full timeTELUS Health is empowering every person to live their healthiest life. Guided by our vision, we leverage leading-edge technology and focus on individual needs to create the future of health. As a global health and well-being provider—covering physical, mental, and financial health—TELUS Health aims to improve outcomes for consumers, patients, healthcare...
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Tpa Benefits Administrator
6 days ago
Toronto, Canada Maple Life Full time**Company Description** **Maple Life** is Canada’s first deal-direct group insurance provider. We set ourselves apart from traditional insurers by offering a unique administrative platform and workplace benefits that enhance employee well-being without the need for a broker. As a Third Party Administrator (TPA) we are dedicated to helping organizations...
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Benefits and Pension Administrator
2 weeks ago
Toronto, Canada Legislative Assembly of Ontario Full timeKeeping Ontario’s Legislative Assembly running smoothly takes many talented people, doing many different jobs—from camera operators and committee clerks, to purchasing officers and researchers. The Office of the Assembly is dedicated to serving Ontario’s Parliament. Together, we provide non-partisan administrative and procedural services to all MPPs,...
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Pension Benefits Administrator
1 week ago
Toronto, Ontario, Canada People Corporation Full timeWe are looking for a Pension Benefits Administrator to join our team This position requires 5 days/week in-office located at 191 The West Mall, Etobicoke, Ontario.BenefitsReporting to the Pension Manager, the Pension Benefits Administrator's primary responsibility is to process plan member pension benefits and maintain records for several Multi-Employer...
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Pension & Benefits Administrator
2 weeks ago
Toronto, Canada Aecon Group Full time**Date**:Aug 25, 2025 **Location**:Toronto, ON, CA **Operating Sector**:Human Resources **Position Title**:Pension & Benefits Administrator **Come Build Your Career at Aecon!** As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful...
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Benefits & Retirement Administrator
4 days ago
Toronto, Canada PLATFORM Insurance Full time**How you will Impact PLATFORM** The Benefit and Pension Administrator is responsible for administering the company’s benefit and pension program. They are competent in maintaining employee files, managing benefit data, and handling tight deadlines. Multi-tasking and customer service are at the heart of their day-to-day work, ensuring employees’...
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Benefits & Leave Administrator
1 week ago
Toronto, Canada Hudson Group Full timeGrow With Us! Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. We couldn't serve our customers, landlords, and partners in airports, commuter terminals, hotels, and casinos without the continued support of our greatest...
