Document Production Manager

Join to apply for the Document Production Manager role at Gowling WLG. About Gowling WLG At Gowling WLG, our commitment to excellence begins with our people. As an international law firm with offices in Canada, the U.K., Europe, the Middle East, and Asia, we recruit and retain top talent who bring energy, insight, and a singular focus on delivering exceptional experiences—for our clients and each other. We’re intentional about building a workplace that’s both high‑performing and supportive, ensuring that everyone is empowered to do their best work and reach their full potential. Our culture is grounded in shared values: Raise the Bar, Embrace Differences, and Thrive Together. Profile We are currently seeking a Document Production Group Manager to lead and oversee the day‑to‑day operations of our Document Production Group. This role requires strong leadership and organizational skills to set priorities, coordinate workloads, and ensure the efficient redistribution of tasks within the team. The successful candidate will bring proven expertise and a passion for mentoring and supporting team members, fostering a collaborative environment. The position may occasionally require work during evenings, weekends, or holidays. Responsibilities Provide high-level operational, strategic, and administrative support for the Document Production Group. Manage workflows, allocate work, and identify gaps to implement process improvements that enhance efficiency. Advise team members on administrative and procedural policies to ensure compliance within a shared services model. Communicate with professionals and legal administrative assistants to clarify directions and requests, following up on work product as necessary. Provide input on the selection and use of software and tools to deliver high-quality documentation. Responsible for hiring, training, and performance management of the Document Production Group team. Review, design, and refresh processes related to document production to build efficiencies and improvements. Act as a resource regarding standards of document preparation and provide direction on software applications. Run reports and deliver insights into performance, trends, and challenges for department operations and projects. When required, work alongside specialists to produce high-quality documents. Other duties as assigned. Qualifications 10+ years of relevant management experience, preferably in a professional services environment. Advanced technical expertise in MS Office, Adobe, Kofax, Photoshop, Kofax PDF, and WordLX. Ability to work independently, as well as in a team environment. Ability to communicate effectively with all levels of Firm members with the aptitude and business acumen to understand, appreciate and take care of internal client needs in a professional and courteous manner. Demonstrates a solutions-oriented approach, challenges status quo, and strives to improve processes. Excellent interpersonal skills with a proven ability to motivate, work collaboratively, and mentor others. Advanced problem-solving skills, including the ability to set priorities while dealing with conflicting and emerging priorities for the department. Benefits / Perks 100% employer-paid health, dental, and mental health coverage, plus an annual lifestyle spending allowance. Benefits coverage for Firm members and their dependents from day one. 15+ vacation days and hybrid work flexibility. Parental leave top-up for 26 weeks (after 12 months of full-time employment). Group Retirement Savings Plan with employer match. Financial protection through short & long-term disability, life, accident & critical illness insurance. Employee & Family Assistance Program, guided CBT, and an internal network of 120+ trained Mental Health First Aid responders. Recognition awards, appreciation events, and a supportive, collaborative work culture. Perks and preferred pricing programs, referral bonuses and more. Gowling WLG is dedicated to building a diverse and inclusive workplace. If you are in need of accommodation or support at any time during the recruitment process, please let us know. #J-18808-Ljbffr