Head of Customer Success
3 hours ago
Company DescriptionWebware.ai is a leading provider of AI-powered digital marketing solutions designed to help small businesses establish and grow their online presence. Our comprehensive toolkit equips businesses with the tools and services needed to thrive in the digital age, driving new and repeat business. Trusted by over 4,000 businesses across 400 cities in North America, we provide the technology and guidance to simplify the complexities of online marketing. Webware.ai empowers businesses of all sizes and industries to achieve success in the digital world.Role DescriptionThis is a full-time hybrid role for a Head of Customer Success based in Toronto, ON, with flexibility for some work-from-home arrangements. The Head of Customer Success will lead efforts to ensure customer satisfaction and retention by developing and managing relationships with clients, driving long-term partnerships, and ensuring their success with our AI digital marketing solutions. Responsibilities also include developing customer success strategies, analyzing customer data to improve experiences, solving customer challenges, and leading a team to meet performance goals.QualificationsStrong expertise in Customer Satisfaction and Customer Retention strategiesProven ability in Account Management and developing lasting client relationshipsExcellent Communication skills for interacting effectively with clients and internal teamsExceptional Analytical Skills for understanding customer behavior and improving experiencesLeadership abilities and experience in building and managing a high-performing teamExperience in customer success roles, preferably in digital marketing or SaaS industriesBachelor’s degree in Business, Marketing, or a related field #J-18808-Ljbffr
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Head of Customer Success
3 hours ago
Toronto, Canada Kinsta® Full timeJoin to apply for the Head of Customer Success role at Kinsta® Kinsta is one of the top‑managed WordPress hosting companies, with a growing club of 120,000+ businesses including startups, universities and Fortune 500 firms. We're motivated by excellent quality, and proud to have received a 97% satisfaction rating from our customers. That’s because, to...
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Head of Customer Success
19 minutes ago
Toronto, Canada Kinsta® Full timeJoin to apply for the Head of Customer Success role at Kinsta® Kinsta is one of the top‑managed WordPress hosting companies, with a growing club of 120,000+ businesses including startups, universities and Fortune 500 firms. We're motivated by excellent quality, and proud to have received a 97% satisfaction rating from our customers. That’s because, to...
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Head of Customer Success
3 hours ago
Toronto, Canada EnStream LP Full timeGet AI-powered advice on this job and more exclusive features. EnStream is a trusted leader in secure mobile identity verification and data services in Canada. We work at the intersection of technology, telecommunications, and data privacy — enabling businesses and governments to deliver seamless, secure digital experiences to their customers. Jointly...
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Head of Customer Success
2 weeks ago
Toronto, Canada TikTal OU Full timeTikTal is a dynamic influencer marketing agency specializing in helping brands grow through innovative and strategic influencer partnerships. As we expand, were looking for a highly experienced Head of Customer Success to elevate our client relations and drive strategic growth. **Role Overview**: The Head of Customer Success will lead our customer success...
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Head of Customer Success
4 weeks ago
Toronto, Canada Planned Full timeHead of Customer Success Montreal, Quebec - Customer Success - In office - Full-time Planned is an event management platform that helps companies streamline their meetings and events booking process. We make it easy for anyone to plan successful events while giving finance teams the visibility and control they need to maximize their budget. We already work...
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Head of Customer Success
3 weeks ago
Toronto, Canada Planned Full timeHead of Customer Success Montreal, Quebec - Customer Success - In office - Full-time Planned is an event management platform that helps companies streamline their meetings and events booking process. We make it easy for anyone to plan successful events while giving finance teams the visibility and control they need to maximize their budget. We already work...
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Head of Customer Success
3 weeks ago
Toronto, Canada Planned Full timeHead of Customer Success Montreal, Quebec - Customer Success - In office - Full-time Planned is an event management platform that helps companies streamline their meetings and events booking process. We make it easy for anyone to plan successful events while giving finance teams the visibility and control they need to maximize their budget. We already work...
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Head of Customer Success
6 days ago
Toronto, Canada T6 Talent Partners Full time**About Us** Wahi is a digital real estate platform that uses state-of-the-art tools and best-in-class realtors to bring control, choice and confidence to consumers on their real estate journey. Wahi's mission is to reclaim real estate for Canadians by providing a better way to buy and sell real estate, on their terms. We are looking for our first Head of...
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Remote Head of Customer Success
3 hours ago
Toronto, Canada Kinsta® Full timeA leading managed WordPress hosting provider is seeking a Head of Customer Success to shape its customer success strategy. The role involves overseeing initiatives to improve customer satisfaction, adoption, retention, and expansion. The ideal candidate will demonstrate leadership in customer success management, a strong background in strategic planning, and...
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Head of Customer Success — Enterprise Growth
3 hours ago
Toronto, Canada EnStream LP Full timeA leading digital identity provider in Ontario is seeking a Head of Customer Success to build and lead its customer success function. This role involves defining customer experience strategy, advocating for customer needs, and improving key metrics like retention and NPS. Ideal candidates will have extensive experience in customer success and a penchant for...
