Head of Customer Success

7 days ago

Toronto, Canada Wahi Full time

**About Us**

Wahi is a digital real estate platform that uses state-of-the-art tools and best-in-class realtors to bring control, choice and confidence to consumers on their real estate journey. Wahi's mission is to reclaim real estate for Canadians by providing a better way to buy and sell real estate, on their terms.

We are looking for our first Head of Customer Success to help elevate the client and Realtor partner experience on our platform and throughout our engagements. This is a mission critical role within our organization and are looking for someone with experience building an incredible client experience as we scale.

If you're passionate about building, scaling and automation this might be your next opportunity

**What you will do in this role**:

- Lead the provision of first class customer support to Wahi’s consumers and partner realtors including; overseeing the team and systems that serves customers, answers inquiries and nurtures leads.
- Build scalable systems and processes to proactively lead the customer service function and predictive analytics to ensure staffing levels with a greater emphasis on planning vs firefighting.
- You will help build loyalty with our users and are always driving towards solutions
- Measure everything and strategically report results to various stakeholder with the right level of granularity
- Provide leadership that inspires and engages the Wahi’s service teams

**About You**:

- Metrics driven - knows what to measure (what’s important), figures out how to measure it and communicates measurement and improvement optimization opportunities proactively
- Growth hacker mindset - loves to experiment, test and learn and continually improve customer and employee experience
- Owns it / proactively rolls up sleeves to get stuff done
- Passionate about customer service and experience
- Empathetic attitude mindset towards understanding consumers and finding great amaze them service experiences - sales is the greatest form of service mindset
- Great people leader to achieve results through team
- System thinker - build a better machine rather than firefight every problem
- You're a team player who is always looking to be part of the solution, help drive engagement and a colleague that others can rely on
- You will have previously built tools/practices on a Client Success team

An inclusive working environment and a vibrant company culture are at the heart of Wahi.

Wahi an equal opportunity employer strongly committed to diversity and inclusion. We currently employ a hybrid work model (our offices are at Spadina & Adelaide) to offer our team flexibility to accomplish their best work. Join us and build something incredible

  • Head of Customer Success

    3 days ago

    Toronto, Canada Webware.ai Full time

    Company DescriptionWebware.ai is a leading provider of AI-powered digital marketing solutions designed to help small businesses establish and grow their online presence. Our comprehensive toolkit equips businesses with the tools and services needed to thrive in the digital age, driving new and repeat business. Trusted by over 4,000 businesses across 400...

  • Head of Customer Success

    3 days ago

    Toronto, Canada Webware.ai Full time

    Company Description Webware.ai is a leading provider of AI-powered digital marketing solutions designed to help small businesses establish and grow their online presence. Our comprehensive toolkit equips businesses with the tools and services needed to thrive in the digital age, driving new and repeat business. Trusted by over 4,000 businesses across 400...

  • Head of Customer Success

    3 days ago

    Toronto, Canada Webware.ai Full time

    Company DescriptionWebware.ai is a leading provider of AI-powered digital marketing solutions designed to help small businesses establish and grow their online presence. Our comprehensive toolkit equips businesses with the tools and services needed to thrive in the digital age, driving new and repeat business. Trusted by over 4,000 businesses across 400...

  • Head of Customer Success

    4 weeks ago

    Toronto, Canada Kinsta® Full time

    Join to apply for the Head of Customer Success role at Kinsta® Kinsta is one of the top‑managed WordPress hosting companies, with a growing club of 120,000+ businesses including startups, universities and Fortune 500 firms. We're motivated by excellent quality, and proud to have received a 97% satisfaction rating from our customers. That’s because, to...

  • Head of Customer Success

    2 days ago

    Toronto, Canada Kinsta® Full time

    Join to apply for the Head of Customer Success role at Kinsta® Kinsta is one of the top‑managed WordPress hosting companies, with a growing club of 120,000+ businesses including startups, universities and Fortune 500 firms. We're motivated by excellent quality, and proud to have received a 97% satisfaction rating from our customers. That’s because, to...

  • Head of Customer Success

    1 week ago

    Toronto, Ontario, Canada EnStream LP Full time

    Job Title: Head of Customer SuccessLocation:TorontoDepartment:SalesType:Full-timeReports to:SVP, Sales & PartnershipsWho is EnStreamEnStream is a trusted leader in secure mobile identity verification and data services in Canada. We work at the intersection of technology, telecommunications, and data privacy — enabling businesses and governments to deliver...

  • Head of Customer Success

    4 weeks ago

    Toronto, Canada Bank On Loop Full time

    Loop is a fast-growing FinTech high growth startup that enables businesses to seamlessly manage money around the world so our clients can access more markets, accelerate their growth and simplify their operations with the only truly cross-border banking platform. Loop is enabling the next generation of businesses to thrive around the world and we are looking...

  • Head of Customer Success

    2 weeks ago

    Toronto, Canada EnStream LP Full time

    Get AI-powered advice on this job and more exclusive features. EnStream is a trusted leader in secure mobile identity verification and data services in Canada. We work at the intersection of technology, telecommunications, and data privacy — enabling businesses and governments to deliver seamless, secure digital experiences to their customers. Jointly...

  • Head of Customer Success

    2 weeks ago

    Toronto, Canada EnStream LP Full time

    Get AI-powered advice on this job and more exclusive features. EnStream is a trusted leader in secure mobile identity verification and data services in Canada. We work at the intersection of technology, telecommunications, and data privacy — enabling businesses and governments to deliver seamless, secure digital experiences to their customers. Jointly...

  • Head of Customer Success

    2 weeks ago

    Toronto, Canada EnStream LP Full time

    Get AI-powered advice on this job and more exclusive features. EnStream is a trusted leader in secure mobile identity verification and data services in Canada. We work at the intersection of technology, telecommunications, and data privacy — enabling businesses and governments to deliver seamless, secure digital experiences to their customers. Jointly...