Manager, Implementations

Description Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible. Who We Are Join a dynamic team, focused on helping Municipal Governments “Connect and Simplify Municipal Information to help make data informed decisions.” We are a data and service company with the goal of being an Alberta based technology company recognized across Canada. We are a small team that has seen year-over-year growth and is well positioned to increase our breadth and depth within the niche rural and small urban market, and we are looking for top-talent team members who can help take us to the next level. What we Offer Catalis is a fast growing and award-winning technology company that serves small urban and rural municipal governments across Canada. We offer competitive compensation, full paid vacation, and comprehensive health & dental benefits. We focus a lot of energy on professional development, offering free access to unlimited Udemy courses for personal and professional advancement, as we want our employees to ride the wave and grow with our business. We strive to be an example of a successful high-growth technology company in Alberta, and our team members depend on each other to make it happen. This opportunity is based at Catalis’ office in Old Strathcona (Edmonton, Alberta). Our new office includes an innovative vibe, stand-up desks for all staff, foosball games, an active workplace enrichment committee, fitness challenges, an office dog, lounge areas, and more This is an onsite position working out of our Edmonton office Monday through Friday. What you Will do Manage a team of Implementation Specialists for end-to-end software implementations, with a primary focus on our ERP Products. Ensure implementations align with product best practices and customer requirements. Learn, configure, and install software systems and all necessary components. Manage numerous concurrent customer implementations. Work closely with the project coordinators to manage customer expectations and deliver on SOW. Identify risks, dependencies, and mitigation plans throughout the project lifecycle. Ensure implementations align with product best practices and customer requirements. Mentor and support Implementation Specialists or Consultants (if applicable). Drive improvements in implementation methodology, templates, and best practices. Track and report on project performance metrics. Continuously improve processes to increase efficiency and scalability. Provide internal and external status reporting, as required. Ensure configuration, data migration, and integration requirements are met and documented. Collaborate with internal departments (Implementation, Support, Product, Customer Success) to ensure scope is managed and customer expectations are best met. Escalate and resolve issues in a timely and professional manner. Requirements What you Will Need to Succeed Municipal experience is considered a strong asset. Municipal Finance and/or Accounting experience is an asset for this role. Proficiency in all Microsoft Office applications and SQL database management systems. 5+ years of experience in Software Implementations —preferably in a SaaS or software product environment. Experience Leading/Managing a technical team is required, experience Managing Implementation team specifically is preferred. Technical Aptitude is required (Configuration, API, integrations, data migration concepts, etc.). Bachelor’s degree or diploma in Education, Information Technology, Communications, or a related field. Strong understanding of software interfaces and ability to explain technical concepts to non-technical users. Excellent interpersonal, verbal, and written communication skills, with a professional and client-centric approach. Ability to manage multiple projects, timelines, and stakeholders simultaneously in a fast-paced environment. Strong analytical and problem-solving skills. Strong organizational skills and attention to detail. Experience with ERP, CRM, or enterprise platforms. Adaptability to evolving product features and comfort with delivering training in dynamic, client-driven settings. Catalis is committed to building and promoting a diverse workforce and celebrates the unique qualities that individuals of various backgrounds and experiences offer. As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law. #J-18808-Ljbffr