Manager, Revenue Operations

Manager, Revenue Operations Calgary, AB The Manager, Revenue Operations is responsible for leading and scaling our full‑cycle Revenue Operations function — spanning Sales, Marketing, Customer Success (CS), and Product. Key areas of focus include optimizing our sales, marketing and customer success motions, thoughtfully introducing the tools, data, and processes that will support product‑led growth (PLG) strategies throughout the company, integrating data‑driven insights into our growth strategies, partnering with senior leadership to define go‑to‑market (GTM) strategies including supporting the development of monetization and pricing strategies. This role is hybrid – in‑office with 20% flexibility to work from home. Responsibilities Leadership and GTM Alignment Lead and mentor the Revenue Operations team, fostering a culture of operational excellence, experimentation, and continuous improvement. Serve as a strategic business partner to Sales, Marketing, CS, and Product leaders. Drive alignment across GTM teams by ensuring shared definitions, consistent processes, and visibility into the full customer lifecycle. Collaborate with Product and Data teams to evaluate how product usage signals can improve lead scoring, qualification, and sales prioritization. Systems, Tools and Automation Own and optimize our revenue tech stack (i.e., Salesforce, HubSpot, Regie AI, etc.). Maintain and enhance CRM workflows, automation, and data structures to support sales productivity and funnel efficiency. Begin integrating product analytics and usage data into CRM systems. Evaluate tools that support hybrid motions, such as in‑product engagement or usage‑based alerts, and introduce them as the business evolves. Data, Reporting and Insights Build and maintain dashboards that provide actionable insights across the revenue funnel. Support forecasting and performance analytics across all GTM functions. Conduct ad‑hoc analysis to help teams understand performance drivers and identify optimization opportunities. Process Optimization Improve lead flow, routing logic, qualification criteria, and handoffs across Marketing, Sales, and CS. Document and standardize sales‑led processes such as opportunity management, forecasting, and account management workflows. Identify bottlenecks in both existing sales‑led and emerging self‑serve/PLG funnels, and drive cross‑functional solutions. Enablement and Change Management Train GTM teams on new processes, systems, and workflows to ensure alignment and adoption. Communicate upcoming system enhancements, workflow changes, and new insights in a clear, timely manner. Act as a champion for continuous improvement, helping teams adapt as we evolve toward a hybrid GTM model. Qualifications Bachelor's degree in Business, Finance, Marketing, or related field. 5+ years of experience in Revenue Operations, GTM Operations, or Strategy, ideally within a SaaS or technology company. Proven experience leading end‑to‑end Revenue Operations across Sales, Marketing, Customer Success, and Product teams. Experience supporting or leading product‑led growth (PLG) initiatives and integrating product usage data into GTM systems. Strong analytical and strategic thinking skills; adept at building and interpreting dashboards, forecasts, and data models. Proficiency with modern GTM and analytics tools (e.g., Salesforce, HubSpot, ZoomInfo, RegieAI or similar). Exceptional cross‑functional collaboration and communication skills, with the ability to influence at all levels of the organization. About LodgeLink LodgeLink, a Black Diamond Group company headquartered in Calgary, Alberta, Canada is more than just a digital marketplace and ecosystem for crew travel; we’re a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting. At LodgeLink, we’re not just saving our customers time and money; we’re changing the future of workforce (crew) travel – for the better. United by our vision to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity. As a diverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems. Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to ‘Create A Better Way’ for all. At LodgeLink, we’re seeking exceptional team players with an entrepreneurial spirit to contribute to our rapid growth. If you crave a career, not just a job, we could be the perfect fit. LodgeLink Total Rewards Building a diverse and inclusive team, supporting career growth and development. Competitive base salaries. Share Appreciation Rights program for salaried employees. Paid vacation days and sick days. An employee charitable donation program. Hotel and travel discounts. Comprehensive benefits package including extended health, vision, dental, Health Spending Account, TeleDoc, Employee Assistance Program, Life, Long‑term Disability, AD&D, and Critical Illness Insurance. Located in beautiful Eau Claire in downtown Calgary, within a 5-minute walk to Prince’s Island Park. Company-hosted events, and a game room. Ability to join our Social Club and join colleagues for fun events such as golf, bowling, curling, stampede events and more. Free access to the Aspen Properties Fitness Centers. Equal Opportunity Employer We are an Equal Opportunity Employer. Black Diamond Group is committed to diversity, equal opportunity and ensuring that our employees can thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process. Company: LodgeLink #J-18808-Ljbffr