Global Field Quality Leader

4 weeks ago

London, Canada Ciena Corporation Full time

Global Field Quality Leader page is loaded Global Field Quality Leader Apply locations Remote-US Remote-UK Remote-Canada London time type Full time posted on Posted 30+ Days Ago job requisition id R025047

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Not ready to apply? Join ourTalent Community to get relevant job alerts straight to your inbox.

Why Ciena:

· We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work.

· We believe an inclusive, diverse, and barrier-free work environment makes for empowered and committed employees.

· We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs.

· We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.

· We know that financial security is important. We offer competitive salaries and incentive programs, RSU’s (job level specific) and an employee share option purchase program.

· We realize time away to recharge is important. We offer flexible paid time off

· Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.

How You Will Contribute:

Reporting to Director, Services Project/Program Management, as the Leader, Services Quality, you will be responsible for being the primary point of contact for all field quality issues. You will provide technical expertise and leadership for every aspects of the Field Quality issues. You are required to be the expert in deployment activities to support subordinate engineers, installers, testers and deployment managers with all quality and workmanship issues. Lead the development, tracking and reporting of all quality KPI's. Drive process improvements and automation to support Cost Reduction and support New Product Introduction (including installation materials and Test Sets). You will specifically:

· Directly manage all Ciena Field Quality Engineers and contract auditors globally.

· Set the quality metrics and performance targets for the team in charge

· Ensure the necessary people, processes and controls are in place to assure all field installations are performed in accordance with Ciena and customer standards.

· Subject Matter Expert (SME) in all areas of Ciena field quality assurance.

· Ensure quality installation of Ciena service projects thru field auditing, root cause analysis, corrective & preventative actions including measuring KPI’s (PowerBI reporting).

· Build and maintain relationships with Regional Stakeholders, Quality Engineers & service supplier’s to ensure regional delivery needs are met.

· Embed and drive a culture of quality assurance and quality improvement through the identification and implementation of best practices.

· Support Quality personnel training requirements to maintain competence, develop capability, and promote professional development.

· Clarify and confirm that all expectations for quality and workmanship are understood.

· Provide monthly feedback to regional service suppliers and internal resources to improve processes, skills.

· Liaison on field quality issues between Ciena, customer and service supplier partner.

· Continually develop training and enablement programs for Quality Engineers and Field Technicians.

· Support Global & Regional standardization of critical procedures and processes in support of group compliance and lean initiatives.

· Assist in developing all department processes and documents.

· Support the integration of new products into the field (Ciena equipment, installation related materials and test gear) and develop associated documentation and quality standards.

· Travel internationally as roles and responsibilities dictate.

What Does Ciena Expect of You?

· Initiative – you’re a self-starter who works with limited direction and is committed to delivering against aggressive deadlines.

· A customer first mentality – what’s important to the customer is also important to you.

· Agility – with an ability to flex between the strategic and tactical, you manage competing and ever-changing priorities and maintain a balanced and methodical approach to problem solving.

· Communication expertise – you possess the ability to tailor your message and ideas to the audience to ensure understanding and consensus.

· The flexibility to work independently and as part of a broader team – you thrive in a team environment, are comfortable working independently, and know how to get things done in a virtual environment.

· Relationship builder – with a proven ability to influence at all levels, you’re able to quickly develop trusted connections and get work done through others.

· A commitment to innovation – you keep abreast of competitive developments and are always keen to formulate new ideas and problem solve.

The Must Haves:

· BS in Telecommunications or equivalent experience.

· 10-15 years engineering, installation and/or project management background

· Detailed knowledge of Telcordia quality standards and COE design specifications

· Working knowledge of detail and design engineering procedures.

· Ability to lead a global team.

· Possess a strong background in enterprise and telephony engineering and installation standards.

· Problem Solving: Must be able to be an advocate for the customer to ensure deployment quality is not a problem during their deployment experience.

· Analytical Ability: Must be able to perform trend analysis of quality issues to recommend training and or corrective actions to ensure workmanship and installation improvements are implemented.

· Communication Skills: Must be able to articulate quality issues in written reports and during internal and customer meetings.

· Interpersonal Skills: Employee will be the face and voice of Ciena field quality to internal groups (PM, Sales, Tech Support) and to Ciena’s customers.

· Strong written and verbal skills

· Customer oriented, possess good diplomatic skills

· Computer literate – MS Office / Visio / PowerBI (or similar)

· Strong team player

· Process oriented, keen attention to detail

· Must be able to maintain focus in a fast paced multi-task environment.

Assets:

· Six Sigma background

#LI-BS1

Not ready to apply? Join ourTalent Community to get relevant job alerts straight to your inbox.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an  Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require. #J-18808-Ljbffr

  • Global Field Quality Leader

    4 weeks ago

    London, Canada Ciena Corporation Full time

    Global Field Quality Leader page is loaded Global Field Quality Leader Apply locations Remote-US Remote-UK Remote-Canada London time type Full time posted on Posted 30+ Days Ago job requisition id R025047 Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized...

  • Global Field Quality Leader

    3 weeks ago

    London, ON, Canada Ciena Corporation Full time

    Global Field Quality Leader page is loaded Global Field Quality Leader Apply locations Remote-US Remote-UK Remote-Canada London time type Full time posted on Posted 30+ Days Ago job requisition id R025047 Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that...

  • Quality Assurance Manager

    1 week ago

    London, Canada BRADKEN Full time

    About Us:  Bradken’s Specialty Products business is a leading global manufacturer of innovative, complex engineered castings and fabrications for commercial and military applications. Bradken operates a global network of manufacturing, sales and service facilities employing about 3,000 people worldwide. How we go about our work is just as important as...

  • Quality Assurance Manager

    4 weeks ago

    London, Canada BRADKEN Full time

    About Us:  Bradken’s Specialty Products business is a leading global manufacturer of innovative, complex engineered castings and fabrications for commercial and military applications. Bradken operates a global network of manufacturing, sales and service facilities employing about 3,000 people worldwide. How we go about our work is just as important as...

  • Quality Assurance Manager

    2 weeks ago

    London, Canada Bradken Full time

    About Us: Bradken’s Specialty Products business is a leading global manufacturer of innovative, complex engineered castings and fabrications for commercial and military applications. Bradken operates a global network of manufacturing, sales and service facilities employing about 3,000 people worldwide. How we go about our work is just as important as...

  • Quality Assurance Manager

    2 weeks ago

    London, Canada Bradken Full time

    About Us: Bradken’s Specialty Products business is a leading global manufacturer of innovative, complex engineered castings and fabrications for commercial and military applications. Bradken operates a global network of manufacturing, sales and service facilities employing about 3,000 people worldwide. How we go about our work is just as important as...

  • Quality Assurance Manager

    2 weeks ago

    London, Canada Bradken Full time

    About Us: Bradken’s Specialty Products business is a leading global manufacturer of innovative, complex engineered castings and fabrications for commercial and military applications. Bradken operates a global network of manufacturing, sales and service facilities employing about 3,000 people worldwide. How we go about our work is just as important as...

  • Global Sourcing Data Analyst

    1 week ago

    London, Canada Trojan Technologies Full time

    Every person is unique, but we all have something in common: the need for safe, clean water. And it’s only by bringing together people with diverse ideas, perspectives, and backgrounds that we can solve the complex water problems of our changing world. Trojan is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone...

  • Global Product Manager

    12 hours ago

    London, Canada Trojan Technologies Full time

    Combined with decades of experience and thousands of installations, **Pall Water** is known globally as a provider of high-quality systems designed to tackle the most complex water treatment challenges, simply and reliably. Are you a driven and strategic Product Manager with a strong background in the filtration industry? Do you have a passion for...

  • Quality Assurance Manager

    13 hours ago

    London, Canada Bradken Full time

    **Position Overview**: As the Quality Assurance Manager, you will be reporting to the Vice President of Operations and responsible for managing the Quality Management System (QMS) at our London Foundry & Machine Shop, aligning with site and Bradken objectives. You will be overseeing three direct reports: QC Inspectors, Quality Technicians, and the Document...

  • Municipal Design Manager

    14 hours ago

    London, Canada Veralto Global Full time

    Every person is unique, but we all have something in common: the need for safe, clean water. And it’s only by bringing together people with diverse ideas, perspectives, and backgrounds that we can solve the complex water problems of our changing world. Trojan is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone...

  • Jr. Global Sourcing Analyst

    1 month ago

    London, Canada Trojan Technologies Full time

    Every person is unique, but we all have something in common: the need for safe, clean water. And it’s only by bringing together people with diverse ideas, perspectives, and backgrounds that we can solve the complex water problems of our changing world. Trojan is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone...

  • Global Sourcing Data Analyst

    7 days ago

    London, Canada Trojan Technologies Full time

    Every person is unique, but we all have something in common: the need for safe, clean water. And it’s only by bringing together people with diverse ideas, perspectives, and backgrounds that we can solve the complex water problems of our changing world.At Trojan Technologies (www.trojantechnologies.com), we believe success for all comes from the...

  • Global Sourcing Data Analyst

    1 week ago

    London, Canada Trojan Technologies Full time

    Every person is unique, but we all have something in common: the need for safe, clean water. And it’s only by bringing together people with diverse ideas, perspectives, and backgrounds that we can solve the complex water problems of our changing world.At Trojan Technologies (www.trojantechnologies.com), we believe success for all comes from the...

  • Quality Assurance Manager

    1 week ago

    London, Canada Canduct Industries Full time

    **Canduct Industries is looking for a Quality Manager to join our team!** Come join an innovative and dynamic team, with team members who take great pride in their global reputation and are truly family oriented. **What’s In It for You?** - Work for a very well respected, and established leader in the energy sector - Excellent growth and advancement...

  • Field Inspector

    1 week ago

    London, Canada IBI Group Full time

    Company Description We are a global architecture, engineering, planning, and technology firm defining the cities of tomorrow. By connecting design and technology, we change how people experience their built environment. We work across disciplines to create the intelligent systems, sustainable buildings, and efficient infrastructure that shapes the way...

  • Manager, Quality Assurance

    1 month ago

    London, Canada Alimentiv Full time

    **Job Title**:Manager, Quality Assurance **Job Location**:London, ON **Job Salary**:$82,000 - $137,000 **Job Reports to**:Director, Quality Assurance **Department**:Quality Assurance **Job Summary**: A leadership role with Quality Assurance responsible for the delivery of Alimentiv’s global quality assurance services, overseeing, collaborating and...

  • Quality Assurance Manager

    2 weeks ago

    London, Canada OES Inc. Full time

    **Purpose** The Quality Assurance (QA) Manager is responsible to ensure that all internal and external requirements have been met before our product reaches our customers. You will be responsible for creating and enforcing the quality standards, procedures, and policies for the company, while ensuring they meet and align with legislation, Quality Management...

  • Survey Field Assistant

    3 weeks ago

    London, Canada Callon Dietz Incorporated Full time

    **The Opportunity** Are you looking to join a growing, dynamic team of individuals and an organization that is a leader in the Ontario Survey industry? Callon Dietz is actively searching for a _Survey Field Assistant_ to join our team in London, ON. Why Callon Dietz? Not only will you have a great place to work and continued opportunity for growth, you...

  • Survey Field Assistant

    1 month ago

    London, Canada Callon Dietz Full time

    The Opportunity Are you looking to join a growing, dynamic team of individuals and an organization that is a leader in the Ontario Survey industry? Callon Dietz is actively searching for a _Survey Field Assistant_ to join our team in London, ON. Why Callon Dietz? Not only will you have a great place to work and continued opportunity for growth, but you...