Bilingual Customer Care Representative

5 days ago

Calgary, Canada EQ Bank | Equitable Bank Full time

Bilingual Customer Care Representative (FR/ENG)Reporting to the Manager, Customer Contact Centre, the Bilingual Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, perform proactive account maintenance all while delivering a seamless customer experience across all channels of communication. An integral member of the Digital Banking team, this individual will collaborate daily with Digital Operations, IT Operations, and Global Security & Marketing teams.The WorkDeliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank’s suite of products and offeringsField large volumes of inbound calls and chats and ensure best-in-class service standards, while meeting EQ Bank’s response and resolution SLAsOwn the digital-onboarding experience and help customers onboard successfully, resolve issues if any and communicate status to all stakeholders involved in a timely mannerStrive to resolve customer issues and queries at first contact and escalate issues in accordance to EQ Bank’s complaints handling processCommunicate effectively with customers and propagate EQ Bank’s core values of Respect, Agility, Integrity, Service and Empowerment to build lasting customer relationshipsExecute established controls to ensure adherence to regulatory requirements, Equitable and EQ Bank policies and Code of Conduct and EthicsIdentify, recommend and participate in implementation of opportunities for continuous improvement relative to customer experience and product deliveryShiftsTraining Period: 5-6 weeks: 9:00 AM to 5:00 PMAfter the initial training period, the 4 main shifts are: 8 AM to 4 PM, 12 PM to 8 PM, 2PM-10PM and 4- midnight with a range of staggered start times in betweenShifts will be assigned as per business needs but will be shared several weeks in advance and set for 1-2 monthsThe incumbent should be prepared to work evening shift and also on weekendsLet's Talk About You1-3 years of call center and/or customer service experience is required for this role with on phone experience preferredOne plus years of banking or finance experience is needed for this rolePost-secondary degree or certification in related field of study is desirable such as hospitality or financeStrong ability to adapt to changeDemonstrated ability to own an issue and drive to resolutionDemonstrated ability to have difficult conversations with customers while maintaining a professional and proactive manner – both written and oralExcellent verbal and written communication skillsExcellent problem-solving skills and ability to work in a face paced environmentExperience working with a high degree of autonomy and self-directionAbility to understand use different software (CRM, Microsoft Office Suite)Ability to communicate in French and English is essential (truly bi-lingual both conversationally and in written channels like live chat)We are an equal opportunity employer and welcome applications from diverse candidates. #J-18808-Ljbffr

  • Bilingual Customer Care Representative

    1 week ago

    Toronto / Alberta / British Columbia / Calgary / Edmonton / Halifax / Manitoba / Saskatchewan / Saskatoon / Winnipeg / Vancouver / Remote / Campbellton / Ontario, Canada EQ Bank Full time

    Reporting to the Manager, Customer Contact Centre, the Bilingual Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, perform proactive account maintenance all while delivering a seamless customer experience across all channels of communication....

  • Remote Financial Customer Service Representative

    5 days ago

    Calgary, Canada NTT DATA, Inc. Full time

    NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Remote Financial Customer Service Representative - Bilingual (English/French) to join our team in Alberta, Manitoba, Ontario, New...

  • Remote Financial Customer Service Representative

    5 days ago

    Calgary, Canada NTT DATA North America Full time

    OverviewRemote Financial Customer Service Representative - Remote (English/French) at NTT DATA North America.Req ID: 347533We are seeking a Remote Financial Customer Service Representative to join our team in Canada (Calgary, Alberta). This is a full-time, remote role with hours Monday through Sunday, 8:00am – 12:00am EST, open to residents of Nova Scotia,...

  • Customer Care Representative

    5 days ago

    Calgary, Canada sonova Full time

    Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?Are you passionate about providing customer service that exceeds expectations?If so, we think you belong here at Connect Hearing as a Customer Care Representative!Who we are:Connect Hearing Canada is one of the strongest networks of...

  • Remote Financial Customer Service Representative

    3 days ago

    Calgary, Canada NTT Full time

    JOB DESCRIPTION Req ID: 347533We are currently seeking a Bilingual Financial Customer Service Representative to join our team in Alberta, Manitoba, Ontario, New Brunswick, and Nova Scotia Canada (CA).Position Overview:As a Financial Bilingual Customer Service Representative, you will be a leading Brand Ambassador serving as the first point of contact for...

  • Customer Care Representative

    2 weeks ago

    Calgary, Canada Sonova Full time

    Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment? Are you passionate about providing customer service that exceeds expectations? If so, we think you belong here at Connect Hearing as a Customer Care Representative!  Who we are: Connect Hearing Canada is one of the strongest...

  • Customer Care Representative

    2 weeks ago

    Calgary, Canada Bumper to Bumper Full time

    We are looking for someone seeking exciting new opportunities as a Customer Care Representative for our thriving team. The successful person will be an energetic, customer focused, self-starter who has experience in the automotive aftermarket parts industry. What we can offer you: - A competitive salary - Comprehensive benefits and employee assistance...

  • Customer Care Representative

    2 weeks ago

    Calgary, Alberta, Canada ZayZoon Full time

    Who we are:At ZayZoon, we are on a mission to save 10 million hardworking employees 10 billion dollars. We've created a financial empowerment platform that helps businesses of all sizes make a big impact on employee financial wellness. We offer a variety of financial wellness services, like earned wage access, that allows employees to access their earned...

  • Customer Care Representative

    2 weeks ago

    Calgary, Alberta, Canada ZayZoon Full time

    Who we are: At ZayZoon, we are on a mission to save 10 million hardworking employees 10 billion dollars. We've created a financial empowerment platform that helps businesses of all sizes make a big impact on employee financial wellness. We offer a variety of financial wellness services, like earned wage access, that allows employees to access their...

  • Customer Care Representative

    5 days ago

    Calgary, Canada Sonova Group Full time

    Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment? Are you passionate about providing customer service that exceeds expectations? If so, we think you belong here at Connect Hearing as a Customer Care Representative! Who we are: Connect Hearing Canada is one of the strongest networks...