Bilingual Customer Care Representative
2 weeks ago
Bilingual Customer Care Representative (FR/ENG)Reporting to the Manager, Customer Contact Centre, the Bilingual Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, perform proactive account maintenance all while delivering a seamless customer experience across all channels of communication. An integral member of the Digital Banking team, this individual will collaborate daily with Digital Operations, IT Operations, and Global Security & Marketing teams.The WorkDeliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank’s suite of products and offeringsField large volumes of inbound calls and chats and ensure best-in-class service standards, while meeting EQ Bank’s response and resolution SLAsOwn the digital-onboarding experience and help customers onboard successfully, resolve issues if any and communicate status to all stakeholders involved in a timely mannerStrive to resolve customer issues and queries at first contact and escalate issues in accordance to EQ Bank’s complaints handling processCommunicate effectively with customers and propagate EQ Bank’s core values of Respect, Agility, Integrity, Service and Empowerment to build lasting customer relationshipsExecute established controls to ensure adherence to regulatory requirements, Equitable and EQ Bank policies and Code of Conduct and EthicsIdentify, recommend and participate in implementation of opportunities for continuous improvement relative to customer experience and product deliveryShiftsTraining Period: 5-6 weeks: 9:00 AM to 5:00 PMAfter the initial training period, the 4 main shifts are: 8 AM to 4 PM, 12 PM to 8 PM, 2PM-10PM and 4- midnight with a range of staggered start times in betweenShifts will be assigned as per business needs but will be shared several weeks in advance and set for 1-2 monthsThe incumbent should be prepared to work evening shift and also on weekendsLet's Talk About You1-3 years of call center and/or customer service experience is required for this role with on phone experience preferredOne plus years of banking or finance experience is needed for this rolePost-secondary degree or certification in related field of study is desirable such as hospitality or financeStrong ability to adapt to changeDemonstrated ability to own an issue and drive to resolutionDemonstrated ability to have difficult conversations with customers while maintaining a professional and proactive manner – both written and oralExcellent verbal and written communication skillsExcellent problem-solving skills and ability to work in a face paced environmentExperience working with a high degree of autonomy and self-directionAbility to understand use different software (CRM, Microsoft Office Suite)Ability to communicate in French and English is essential (truly bi-lingual both conversationally and in written channels like live chat)We are an equal opportunity employer and welcome applications from diverse candidates. #J-18808-Ljbffr
-
Calgary, Canada GroupSource Limited Partnership Full timeWe are currently recruiting for a **Bilingual (French) Customer Care Representative** to join our team. This role has a **hybrid work arrangement**, required to work on site in our **Calgary office** with flexibility to work from home a few days a week. This is a Monday - Friday opportunity, with a set schedule of 9am-5pm. **Responsibilities** - Answer...
-
Bilingual Banking Customer Care Specialist
5 days ago
Calgary, Canada Equitable Group Full timeA financial institution in Calgary is seeking a Bilingual Customer Care Representative to provide exceptional service across various channels. The role involves assisting customers with their banking needs, resolving issues, and ensuring adherence to compliance standards. Candidates should possess 1-3 years of customer service experience, ideally in a call...
-
Bilingual Customer Care Representative
7 days ago
Calgary, Canada Equitable Group Full timeReporting to the Manager, Customer Contact Centre, the Bilingual Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, perform proactive account maintenance all while delivering a seamless customer experience across all channels of communication....
-
Bilingual Customer Service Representative
1 week ago
Calgary, Canada Randstad Canada Full timeAre you a dynamic and customer-focused individual looking for a challenging new role in the telecommunications industry? We are seeking a dedicated and professional French/English Bilingual Customer Service Representative to join a leading company in downtown Calgary. As a Bilingual Customer Service Representative, you will be the first point of contact for...
-
Bilingual Customer Service Representative
7 days ago
Calgary, Alberta, Canada CBRE Full timeBilingual Customer Service Representative (French/English - Remote - 18 months contract)Job ID254869Posted07-Jan-2026Service lineGWS SegmentRole typeFull-timeAreas of InterestCustomer ServiceLocation(s)Abbotsford - British Columbia - Canada, Calgary - Alberta - Canada, Charlottetown - Prince Edward Island - Canada, Cole Harbour - Nova Scotia - Canada, Dieppe...
-
Remote Financial Customer Service Representative
2 weeks ago
Calgary, Canada NTT DATA, Inc. Full timeNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Remote Financial Customer Service Representative - Bilingual (English/French) to join our team in Alberta, Manitoba, Ontario, New...
-
Remote Financial Customer Service Representative
2 weeks ago
Calgary, Canada NTT DATA, Inc. Full timeNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Remote Financial Customer Service Representative - Bilingual (English/French) to join our team in Alberta, Manitoba, Ontario, New...
-
Customer Care Representative
1 week ago
Calgary, Canada Sonova Full timeCalgary, Canada Customer Care Representative - 156662 - Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?_ - Are you passionate about providing customer service that exceeds expectations?_ - If so, we think you belong here at **Connect Hearing** as a **Customer Care...
-
Bilingual Customer Experience Representative
1 week ago
Calgary, Canada Superior Propane Full time**What we will offer you**: **Culture**: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do. **Opportunity**: A continuous focus on professional development with many opportunities for training & career growth. **Health & Wellness**: Competitive health benefits right from the...
-
Remote Financial Customer Service Representative
2 weeks ago
Calgary, Canada NTT DATA North America Full timeOverviewRemote Financial Customer Service Representative - Remote (English/French) at NTT DATA North America.Req ID: 347533We are seeking a Remote Financial Customer Service Representative to join our team in Canada (Calgary, Alberta). This is a full-time, remote role with hours Monday through Sunday, 8:00am – 12:00am EST, open to residents of Nova Scotia,...
