Technical Manager

Atlantic Home Warranty | Newfoundland & LabradorVenor is proud to partner with Atlantic Home Warranty on their search for a Technical Manager to join their team.Established in 1976, Atlantic Home Warranty is the largest provider of warranty coverage for new homes and renovations in Atlantic Canada. With a mission centered on supporting the quality of construction practices for residential construction, the organization ensures the durability of homes through various warranty plans. Recognized by CMHC and leading lending institutions, Atlantic Home Warranty is a leader in the industry, fostering relationships between new homeowners and builders, and providing continuing education to promote excellence in new home construction and renovations.What You’ll Be DoingThe Technical Manager is a pivotal role responsible for ensuring high standards of construction through defect identification, prevention, and warranty review. With a comprehensive understanding of residential construction best practices – including the National Building Code and Building Science – the Technical Manager conducts new home inspections, conciliations, and claim assessments.This role involves examining the physical condition of homes, including foundations, roofing, and overall structure, and preparing detailed reports on findings. The successful candidate will bring strong knowledge of building practices and building science, along with excellent verbal and written communication skills. The position requires effective problem-solving abilities, the capacity to identify potential defects, and maintain an impartial and objective approach during conciliations. It is a methodical role demanding strong interpersonal skills and effective self-management.Responsibilities IncludeInspection & Warranty ActivitiesConduct new home construction inspections at different stages.Perform conciliation reviews and execute warranty inspections.Schedule warranty and conciliation inspections.Reporting & Technical ReviewDevelop reports and provide feedback.Review defect and claim submissions, accompanied with measurements, photos, and instrumental readings to verify the findings.Benchmark defects and claims based on Construction Performance Guidelines, Industry Standards and the National Building Code.Examine engineering plans, site plans and other technical documents.Liaise with contractors and managing repair projects.Develop the Scope of Work for repairs and solicit contractor quotes and cost estimates.Establish and maintain a list of repair contractors in each geographic area.Engage external experts as required.Stakeholder Communication & SupportRespond to follow-up/inquiries from Member Builders and Homeowners (written and verbal).Communicate with stakeholders, addressing questions and concerns regarding inspection results.Provide expert guidance and support to stakeholders, answering questions and addressing concerns related to construction practices and defect prevention.Serve as a technical resource for builders.Professional Standards & Industry EngagementMaintain knowledge of current building codes, practices, and industry standards.Engage in continuous professional development to stay current on industry best practices.Participate in construction industry associations, committees, and functions as required.Provide feedback on warranty program evolution & preparing technical documentation.Assist in the warranty evolution, technical documentation, and training development.Represent Atlantic Home Warranty professionally.What We’re Looking ForA strong technical background with a trades degree and/or certificate from a post-secondary institution in construction, building science, or engineering.5–7 years of experience in construction and/or inspection services within the building industry.Proven experience as a Technical Manager or in a similar construction-related role.Strong understanding of foundations, electrical, plumbing, HVAC, framing, and building envelope systems.Ability to effectively mediate and manage challenging situations with diverse stakeholders.Demonstrated collaborative leadership and ability to work as a strong team player.Strong interpersonal, written, and verbal communication skills, with the ability to handle confidential information professionally.Solution-oriented with a positive, “can-do” attitude toward teamwork.Proficiency in inspection tools, technology, and Microsoft Office, including video conferencing.Ability to work independently while managing multiple projects.Integrity and professionalism in all dealings with stakeholders.Ability to work effectively from a home office environment.Venor and Atlantic Home Warranty embrace a culture of belonging in the workplace. No matter who you are, where you’re from, how you think, what you believe in, or who you love, we welcome your application. We all come from different backgrounds and different walks of life, bringing in unique perspectives and experiences. We encourage applications from 2SLGBTQ+, Black, Indigenous, and People of Colour (BIPOC), women, newcomers to Canada, and people with disabilities. If you require any accommodation in the application and interview process, please let us know (including different materials or otherwise).This position provides the platform to make a meaningful impact on the residential construction industry by ensuring the integrity of residential construction under warranty coverage, influencing the quality of construction, and improving homeowner satisfaction. Interested candidates are invited to send their resume to Ryan Thistle via rthistle@venor.ca OR Jessica Tibbs via jtibbs@venor.ca #J-18808-Ljbffr